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Guidelines for deescalation

Creator: @ASilentObserver

Guidelines for de-escalation

  • Be active in helping
  • Focus on strengths
  • Present yourself as a calming influence
  • Demonstrate confidence and compassion in your approach
  • Do not personalize
  • Be consistent
  • Use "I" statements
  • Validation & Acceptance
  • Recognize and acknowledge the emotions of the other person. They may be overwhelmed by beliefs, thoughts, environment. 
  • Provide careful explanations and support
  • Use active listening skills


Read more in detail here!