When to call for help
As listeners, there are things we can do to try and redirect a conversation and de-escalate a situation. However, it is important to remember that we are not moderators and some situations call for that.
When reading a situation there are a few questions we can ask ourselves in order to figure out if it is time to call a moderator or if the situation can be cooled down:
- Have my attempts to de-escalate the conversation been unsuccessful?
- Is someone being abusive?
- Does the room feel unsafe?
- Is a user underage or actively suicidal?
If we answer yes to these questions then it is probably time that we call on a moderator to support us. We can do this by using the listed in the chatroom rules at the bottom of the chat window. There are sometimes also people in LSR / TL who are mods and can help, so a polite message in the Listener Support Room, asking for a mod " is appropriate.
Similarly, in any other situation, it is always "OKAY" to ask for more help from those who could help you de-escalate the situation or take necessary steps to handle the situation better.