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What happens when someone calls a suicide hotline?

182 Answers
Last Updated: 07/03/2020 at 2:30pm
1 Tip to Feel Better
United Kingdom
Moderated by

Catherine Demirdogucu, Level 4 Diploma with Merit. CBT and Mindfulness Practitioner.


It takes courage and strength to seek help. My desire is to help my clients express themselves and grow in confidence, my support is offered in a nonjudgmental manner.

Top Rated Answers
October 22nd, 2015 6:15am
They get in contact with someone willing to help them cope with their suffering and find a way through it, preventing a catastrophic event and granting them hope and strength to carry on.
October 22nd, 2015 3:06pm
A well trained individual will try to help you in any way he or she can. Depending on the situation, they may contact the local authorities to make sure that you have the best care possible. In any case, just know that they're there to help you. You're being strong and getting yourself help!
October 23rd, 2015 6:19pm
When you call a suicide hotline, they'll just talk to you. They'll try to understand why you're feeling the way you are, and try to help you calm down. When we are really thinking about attempting to kill ourselves, our brains and bodies are pretty jacked up on nervous energy, for lack of a better term :P So a suicide hotline will try to get you back to your wise mind, so you can look at the situation more rationally. It's always okay to need to talk to someone, and they are there just for that purpose. Feel free to take advantage of that service...don't ever feel bad about calling a suicide/support hotline!
October 24th, 2015 3:34am
A very patient and understanding person just listens to you talk about your problems to make you more calm. They ask you how you feel and if it's directed towards self harm, they will try to help as best they can.
October 25th, 2015 3:21am
They will try to help you in anyway that they can, because if you are thinking suicide is the only option and get to that point, someone needs to bring you back down to earth, and back into reality, that you won't always be okay, but nothings ever going to be to hard that you need to give up.
October 25th, 2015 5:47am
They are suicidal, they get to talk to someone that gets them hhel and help relieve the situation at hand
October 25th, 2015 8:22am
Most likely they will have the police track the caller IP and come to the location to make sure you're okay.
October 28th, 2015 1:51am
the person receives the option to talk to someone who wants to see them make it past whatever is bothering them. you get to talk one on one with someone who will help you find somewhere to go if you cant make it alone. sometimes, they will even call help to make sure you are indeed safe.
October 28th, 2015 3:36am
It's different for everyone. When I called the suicide hotline, I was put on hold for a while and then when I finally got to talk to someone, they just asked me what was wrong and they didn't let hang up until they were for sure I was okay.
October 28th, 2015 6:02pm
Suicide hotlines are not as scary as they seem! here's a link that might give you some insight:
October 29th, 2015 1:58am
The people will ask your name and how are you, and they will try to talk through about the reason you called and do anything they can to help you.
October 29th, 2015 5:50am
They will see if your in immediate danger, if not they'll talk to you about what's wrong. They will try and help you to figure out a good next step and discuss your problems. If you are they'll tell you to hang up and call 911
October 29th, 2015 4:45pm
In my personal experience when you call the suicide hotline, someone will talk to you about your issues and advise you on ways to deal with them, if you're believed to be in a immediate danger to yourself or others, police or ambulance service would be called
October 29th, 2015 10:30pm
You should check out the web links 7cupsoftea offer! There are many sites that explain the process but your anonymous and they wont ask for information its always good to seek help ! :)
October 30th, 2015 12:19pm
The people receiving the call will simply try their best to make sure you get the help you deserve. From past experience, my life has truly been reformed because of them.
October 31st, 2015 12:36am
They try to help you as much as they can. Professionals work there and they have experienced with all kinds of people.
October 31st, 2015 1:02pm
This completely depends on the hotline you call. Some are run by trained counselors, others are more of a listening service, either way they are trained to talking to people who are going through really difficult times. They will let you talk about whatever is on your mind and support you as best as they can. You may want to search on the internet the particular hotline you are planning to call, they usually have a website and will have their confidentiality policy on there, which will explain in what circumstances they may need to break confidence and send for help. Some helplines like Samaritans in the UK will never tell anyone anything you say, they just want you to not be alone, even if you have already done something to hurt yourself.
October 31st, 2015 10:01pm
I think they offer a listening ear and show that somebody cares about them whilst asking them questions about themselves which make them question their own decision as to if and why they want to end their life and without giving advice, suggest how things could change to make their life better
November 1st, 2015 10:25pm
They will check to see if you are in imminent danger. They will then talk more with you about your feelings, and help you to stay safe. They can also refer you to mental health services. Please reach out for help.
November 2nd, 2015 12:43am
The counselor will assess you for imminent risk and discuss the issue with you. If they feel that you need immediate attention, they will follow up with steps and resources and, depending on the circumstances, instruct you to alert the authorities.
November 4th, 2015 4:09pm
They get the HELP they need at that time. It is a no-judgment free zone. It is like talking to a family member whom wants the best for them. Best wishes. - Nate
November 5th, 2015 5:33am
They reach a kind and compassionate ear that will help guide them through the darkness. If you are feeling hopeless, please please please reach out for help.
November 5th, 2015 7:12pm
They'll talk to you about your problems and help you stay safe. Their job is to do their best to keep you safe
November 6th, 2015 1:32am
The person on the line will try to calm the person who wants to commit the suicide and call the cops to get to the location of where that person is to help them. The hotline person will continue to talk on the phone with the victim till help arrives.
November 6th, 2015 12:56pm
The suicide hotline will try their best to help that someone so that they can get the correct and best possible kind of support and solution they need.
November 6th, 2015 11:34pm
In my case, I was assessed to determine if I was in crisis, which I felt I was. I was crying hysterically and saying I had no other options. I let the operator know that I had a bottle of pills but didn't want to die and that's why I called... and she said I wasn't in a life threatening situation and transfered me to a voicemail box for someone in my county. I had a horrible experience with it, but I believe the goal of the job is to get police/ambulance to people in time if they fear there is a legitimate danger to the person. Otherwise, it is determined that you can wait, so they refer you to other resources to get help. In my case, it was a horrible experience because I had nowhere else to turn but that phone number and I was "rejected" by suicide prevention. This was a year ago. It took me a few days and many phone calls but eventually I was able to meet with a therapist and have been seeing her weekly for the last year of my life. One thing to be aware of though, is that there may be rules in place regarding how hotlines operate, but most of the people are volunteers and they are just as prone to having a bad day as you are. Each person is different and may handle the call in a slightly different manner. Also, one person may be more helpful or informative than another.
November 8th, 2015 8:19pm
What happens is a very nice person will ask for your name and why did you call and what happened that you are suicidal no you do not need to say your name is age just talk but if you say you are gonna Burt yourself they will call the cops
November 9th, 2015 3:27pm
The exact experience will depend on the situation, and especially on the country or region where the suicidal person is located. The hotline worker will assess whether the caller is a danger to themselves or others. Sometimes the call just involves talking--with the goal being to create a plan to keep the caller safe. Other times. especially in the USA, the hotline worker is required by law to notify police/fire/rescue if the caller states they are suicidal with a plan. Overall, the goal is always to keep the caller safe and help him or her through their moment of feeling like they have no other options left.
November 14th, 2015 9:11pm
They are given advice by trained individuals who are trained specifically on how to deal with emergency situations.
November 15th, 2015 2:49am
I've never called a suicide hotline but I would think that there is an available person on the line who will do whatever it takes to talk to a suicidal person until they are feeling rational again.