7 Cups Privacy Policy

Last modified: August 3, 2018

7 Cups ("7 Cups," "we," "us" and "our") provides virtual mental health care platforms intended to increase access to mental health care and support and promote early detection of mental health symptoms that predict the onset of mental illness. Privacy is extremely important to us, so we have taken several steps to protect your information and put you in control.

This privacy policy ("Privacy Policy") describes how we collect, use, disclose and store Personal Information you provide to us through the website and mobile application tools that provide the services described above (collectively, the "Services"). Please review this Privacy Policy carefully and in its entirety. If you have questions about this Privacy Policy, you can contact us at the 7 Cups Help Center.

This Privacy Policy describes:

The following parties will comply with this Privacy Policy:

1. User Consent and Incorporation

PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY. When you submit your Personal Information to or through the Services, you consent to the collection and processing of your Personal Information as described in this Privacy Policy. By using the Services, you accept the terms of this Privacy Policy, our Terms of Use and consent to our collection, use, disclosure and retention of your Personal Information as described in this Privacy Policy. You also consent to 7 Cups sending marketing communications to the email address you provide. You may opt-out (unsubscribe) to these emails at any time.

2. Effective Date and Changes to Privacy Policy

The Effective Date of this Privacy Policy is set forth at the top of this Privacy Policy. We may change this Privacy Policy from time to time in our discretion. Changes will be posted to this page. We encourage you to return to this page frequently so that you are aware of our current privacy practices. Your continued use of the Services after the Effective Date constitutes your acceptance of the amended Privacy Policy. The amended Privacy Policy supersedes all previous versions.

3. Personal Information We Collect

We require certain Personal Information to provide our Services to you. "Personal Information" may include contact information such as your first name, last name, email address, location, phone number, certain demographic information such as age, gender, race ethnicity, primary language spoken, sexual orientation, disabilities, and veteran status, information about your health and medical history that you may input while using or communicating through the Services, and information about how you interact with and use your device.  7 Cups does not consider Personal Information to include information that has been anonymized so that it does not allow a third party to identify a specific individual.

Without providing your Personal Information you may not access mental health services through our Services, contact or correspond with us, peers or health care providers via the Services, or utilize the therapy exercises and programs available on the Services.

Any User can request a download of their own Personal Information that 7 Cups currently stores, and also request deletion of their account and associated Personal Information. The exception to this rule is if the User in question has broken the terms laid out in the Terms and caused harm or abused our Services or other members. In this case, we retain the right to keep some of your Personal Information in order to provide more security and safety to our members.

4. Cookies and Other Tracking Technologies

Cookies are small files, typically of letters and numbers, downloaded onto your computer or mobile device when you visit certain websites.

We also use pixel tags throughout or Services. Pixel Tags are small graphic images that are embedded in a web page or email for purposes of tracking activity on web pages or whether a user has opened or accessed an email. A pixel tag may be set to identify on what browser and computer it was viewed, whether that browser has cookies received from a server associated with the pixel tag, and whether the web page or email with the pixel tag was forwarded or copied.

5. How We Use Your Personal Information

We may use Personal Information that we collect about you for various purposes, including:

6. How We Share Your Personal Information

We may share and disclose Personal Information as follows:

We may de-identify your Personal Information, in compliance with applicable law and aggregate such de-identified data with the de-identified data of other users. We may then share such aggregate, de-identified data with the sponsors of programs that facilitate your access to the Services, such as County government health agencies.

7. Security of Your Personal Information

We employ reasonable security measures designed to protect the security of information submitted through the Services. However, the security of information transmitted through the Internet can never be guaranteed. To protect you and your Personal Information we may suspend your use of the Services, without notice, pending an investigation, if any breach of security is suspected.

8. Retention Period

Generally, we will retain your Personal Information for as long as your account or profile is active, or for the length of time needed to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Private messages are stored for one year. Group messages are stored for 30 days. The 30 most recent therapy messages are stored. 7 Cups will store your user account and associated Personal Information if your account is active.

9. Links to Other Sites

The Services may contain links and widgets related to third-party websites and services ("Third Party Services") with which we have no affiliation. A link to any Third Party Services does not mean that we endorse it or the quality or accuracy of information presented on it. If you decide to visit any Third Party Services, you are subject to its privacy policy and practices and not this Privacy Policy. We encourage you to carefully review the legal and privacy notices of all other digital services that you visit.

10. Nondiscrimination

7 Cups does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.

11. Child Protection

7 Cups complies with the Children’s Online Privacy Protection Act and clearly specifies that users must be at least 18 years old, or between the ages of 13-18 years old with parental consent. If 7 Cups learns of a user who is younger than 18, or 13-18 years old without parental consent, then 7 Cups, at their sole discretion, can terminate that account.

12. Therapists as Mandated Reporters

Therapists are mandated reporters. Because of their profession, they have a legal obligation to report to authorities any signs of child abuse or vulnerable adult abuse. However, members cannot be forced to give any Personal Information. Adults who are in therapy provide Personal Information which will only be disclosed to the therapist if they or someone else is in imminent danger.

13. Notice to Individuals in the European Economic Area and Switzerland

This section only applies to individual using our Service that are located in the European Economic Area, United Kingdom and/or Switzerland (collectively, the "Designated Countries") at the time of data collection. We may ask you to identify which country you are located in when you use or access some of the Services, or we may rely on your IP address to identify which country you are located in. When we rely on your IP address, we cannot apply the terms of this section to any individuals that masks or otherwise hides their location information from us so as not to appear located in the Designated Countries.

Our Relationship to You. 7 Cups is a data controller with regard to any Personal Information collected from Users of its Service. A "data controller" is an entity that determines the purposes for which and the manner in which any personal information is processed. Any third parties that handle your Personal Information in accordance with our instructions are our service providers and are "data processors."

Legal Bases for Processing Personal Information. Article 6(1) of the General Data Protection Regulation (EU) 2016/679 ("GDPR") describes when processing can be done lawfully.  Whenever we require your consent for the processing of your Personal Information such processing will be based on GDPR, Article 6(1)(a). If the processing of your Personal Information is necessary for the performance of a contract between you and 7 Cups or for taking any pre-contractual steps upon your request, such processing will be based on GDPR, Article 6(1)(b). Where the processing is necessary for us to comply with a legal obligation, we will process your information on basis of GDPR, Article 6(1)(c).  Also, in many cases, we handle your Personal Information on the ground that it furthers our legitimate interests in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals.

Marketing. We will only contact individuals located in the Designated Countries by electronic means (including email or SMS) based on our legitimate interests, as permitted by applicable law, or the individual’s consent. When we rely on legitimate interest, we will only send you information about our Services that are similar to those which were the subject of a previous sale or negotiations of a sale to you. You can object to direct marketing at any time and free of charge.

Individual Rights. We take reasonable steps to ensure that your Personal Information is accurate, complete, and up to date. You have the right to access, correct, or delete the Personal Information that we collect. You are also entitled to restrict or object, at any time, to the further processing of your Personal Information. You have the right to receive your Personal Information in a structured and standard format and, where technically and legally feasible, the right to have your Personal Information transmitted directly to a third party. You may lodge a complaint with the competent data protection authority regarding the processing of your Personal Information.

If you would like to exercise your rights under applicable law, please contact us at the 7 Cups Help Center. We may seek to verify your identity when we receive an individual rights request from you to ensure the security of your personal information.  We may limit your individual rights requests (a) where denial of access is required or authorized by law; (b) when granting access would have a negative impact on other's privacy; (c) to protect our rights and properties; or (4) where the request is frivolous or burdensome.

14. Your California Privacy Rights

California residents who provide certain types of Personal Information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about certain types of Personal Information we shared, if any, with other businesses for their own direct marketing uses. It is our policy that we do not share your Personal Information with other businesses for marketing uses. Nevertheless, to make such a request, please contact us at the 7 Cups Help Center.

15. Do Not Track

The Services does not support Do Not Track with respect to the Services at this time. Do Not Track is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For all the details, including how to turn on Do Not Track, visit https://www.donottrack.us.

16. Notices

Please send all questions, comments and notices regarding this Privacy Policy to the 7 Cups Help Center