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7 Cups Teen Safety

Last updated: May 4, 2019

Welcome to 7 Cups!

7 Cups offers anonymous emotional support to anyone aged 13 and up through a volunteer base of active listeners, community resources, and self help. 7 Cups has specialized supports for its teen user base of 13-17 year olds.

We take the safety of our teen population very seriously with a series of processes and protocols in place to support this mission and differentially handle topics including general safety, reporting of sexual abuse, crisis, and crime reporting.

Our supports span

  • product functionality to support safety and well-being
  • specific referrals for professional support when active listening is not sufficient, and
  • in-depth training of listeners to help users manage related emotions.

In product support

7 Cups helps individuals in situations where people need to talk about a genuine problem and manage related emotions.

Offensive content

In instances where issues reported are inappropriate or offensive, 7 Cups has blocking capabilities to block the offender and end the chat immediately


Sometimes a person needs more help than just listening. In these cases, we refer them to appropriate resources externally.

  • You feel like the person needs more specialist help than you are able to offer as a listener.
  • The person is seeking professional advice.
  • The person is in a significant amount of emotional distress.
  • A listener has spoken with a person several times and there is no change or improvement.


When child abuse, sexual assault, minor abuse is brought up - If the member/ help seeker reports they are a harm to themselves or others, the listener is trained to refer to crisis resources (or any other relevant/ related resources) and professionally end the chat.

General crisis referral resources

  • National Suicide Prevention Line

Partner-recommended resources

Our formal partner organizations have custom referral resources to county mental health services and other specialized services for screening, assessment, referral and crisis counseling by phone.

Training resources

  • Serious issues and referrals
  • Your Safety & Well Being
  • Inappropriate Chats