Our Key Values

Key Values for the 7 Cups of Tea Community

We hold the following values. If you would like to join our team as an employee or listener, then we want you to also hold these same values.

  • We treat one another with honor and respect.

    How we treat one another will impact how we treat people seeking help on 7 Cups of Tea. Our culture sets the cornerstone by which the rest of our “building” will be set.

    We believe that people are inherently valuable. We do not measure people based on where they are from or what position they hold.

    We do not judge or look down on people. We recognize that people make sense in the larger context or story of their lives. Sometimes it can seem like people are making choices that do not make sense, but this is likely because we do not have all of the details. We understand that people are complicated and that life is not simple or easy.

  • We provide high support and have high expectations.

    We want everyone on our team to succeed. We provide training, tools, and consultation. We, in turn, expect a lot from you. You are joining a world class team that provides care for people who are struggling. This requires that you have the ability to be strong and empathic. We will invest in you to help you succeed. We need to see you invest in your work to help others succeed. If that doesn’t happen, then there is no shame in moving on. It is much better to fail fast and find a better fit in another position, than it is to stay in a role that is not a good match for your strengths.

  • We are building something that is greater than ourselves.

    We think long-term, not short-term. We are not interested in piling up more money or putting another notch on our accomplishment belt. We are interested in creating a safe haven where people can come to feel heard, valued, and understood. We want to do this at global scale. We want our parents, friends, children, and mentors to be proud – really proud – of what we do. We are building something that we want to be remembered by.

  • We recognize that life is messy, unpredictable, hard, and surprising.

    We understand we all will make mistakes. Mistakes are a key part of every worthy endeavor. They are inevitable and often valuable. We don’t have to hide our mistakes from one another. The important thing is that we learn from them individually and collectively. Listening to members, or people calling for support, is very important. They may complain or suggest that we do things differently. Please listen to them and share what you learn with us directly. They will often tell us what we need to do make the service better. We do not have the ability to predict the future. What we are doing is complex, interesting and challenging. Our job is to make sure that we continuously learn, adapt, and grow.

  • We don’t give up.

    We recognize that hard work, perseverance, and grit are key ingredients for success. We take care of ourselves so we can be strong. We take care of one another through our ups and downs. We have each other’s backs.

  • It is better to give than receive.

    Listening empathically to another person helps the person being listened to and it helps the listener. Listening helps the listener grow. It is a privilege to help another person through a challenging time in their life. The person seeking help gives the listener a gift without realizing it. The listener, often only indirectly, realizes that they were given a gift.