5 little tips when conflict happens

• The key thing to remember is to remain kind and friendly towards the other person so that you don't add to it.

• By remaining calm and approachable, you help the other person to relax.

• Put yourself in their shoes and try to understand their point of view.

• Validate feelings by saying ‘I can hear how frustrated you are right now.’ or, ‘I can understand how that would be upsetting for you.’

• You need to be able to move forward positively, without grudges being held by anyone involved.

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