Assertiveness Skills and Improving Communication to Resolve Conflict

What we’re doing -- being a global workforce -- is complicated collaboration made even more complicated in our online world. We all bring different ways of communication through our cultures and influences, and so it's important we understand those differences to better understand each other and be more sympathetic.

As you're reading through these 7 points, reflect on how your upbringing and culture affects your assertiveness and conflict-resolution skills.