Hardship learning to use digital technology - i wish to learn to understand my parents better

i wish to understand my parents better. I wish that i knew what is happening with my parents.. My father is 77 years old and my mother is 70 years old. Issue is that they became forgetful (which happened some years ago, for both at approximatelly age 65).

They still can manage to do things they were used to when they were younger (making voice phone calls, using tv, radio, cook (my mother still cooks delicious dishes and bakes delicious pastries), garden, drive car (my father even for long distances - 750 km at a time), etc. They can care for themselves too. Therefore it isn't dementia.

But they have got issues with learning something new. As digitalization is on the way (more and more chores are done via information technology, such as filling tax reports or to get appointment by doctor (there is new online application for communicating with doctors and to get appointments with them which everyone should use)).

I have to repeat the instructions to them 2000 x in order to learn them how to use these applications and even much more simple things such as how to write a letter using MS Word). Often with little success as they forget it promptly and if there is just minor change they can't perform the task anymore and have to start from beginning - therefore 2000 repeats again before they understand and memorize even basic procedure and there are changes constantly in information technology). I can't believe that it is lack motivation or lack of sufficient belief in themeselves. In another forum and on internet i read that hardship to learn new things by old people is their lack of interest. But i can't believe that it is true.

And my parents aren't the only ones who have issues with digitalization and information technology. I read in news that there are hundreds of thousands older people who have issues with digitalization, even those who are still employed. I even read in Slovene business magazine that information technology can be discriminatory towards many older working (not even retired!) people either. If hardship to learn to use digital information technology was just due to lack of interest, they wouldn't write that way. They would ask everyone to learn in order to stay competitive on the labor market. Can you see how saying that it is lack of interest can be hurtful to many of older people? Retirement age in my country is set at 65 years old. My parents are even older.

I also can't believe that it is their lack of interest that they have to watch news 10 x per day in order to know what is going on in the world and even then they don't really understand it. I can't believe that it is lack of sufficient belief in themeselves either.

In my opinion, above mentioned hardships are age related and should be accepted as they are.