Please help

I have a listener account, for some reason over night I was kicked out of it, despite no reason why. A mistake maybe? I recently connected with a user and I need to find her. I promised her I wouldnt leave again and I'm so worried of what she'll think of me for disappearing without reason. I've applied to get my account back but who knows how long it'll take. If you have a way of reaching them please help. I need to get back to her

(edited by forum mentor @rebecca947 to protect confidentiality)