Guidelines for deescalation
Guidelines for de-escalation
- Be active in helping
- Focus on strengths
- Present yourself as a calming influence
- Demonstrate confidence and compassion in your approach
- Do not personalize
- Be consistent
- Use "I" statements
- Validation & Acceptance
- Recognize and acknowledge the emotions of the other person. They may be overwhelmed by beliefs, thoughts, environment.
- Provide careful explanations and support
- Use active listening skills
