Emotional Intelligence
Emotional Intelligence
Think back to a recent work-related experience that became emotional.
Think of the body language and verbal and nonverbal cues communicated and address the following questions:
Did anyone lose control of their emotions?
Would things have been better if emotions were kept in check?
What does it take to have Emotional Intelligence (EQ)?
Recognizing and understanding emotions in yourself and others.
Using this awareness to manage your behavior and relationships.
EQ and You.
How do you manage your emotions?
On a scale of 1-5, 1 being really bad, 5 being really good.
We can manage emotions by reducing stress, communicating effectively, expressing empathy when needed, overcoming challenges, diffusing conflicts.
EQ is important to success as it improves communication, builds stronger relationships with colleagues, improves job performance, and helps job progression.
1. Self-awareness – be aware of your emotions as they arise
2. Self-regulation – manage your impulses soothe yourself and respond appropriately
3. Self-motivation – delay gratification, stay motivated, persistent in face of setbacks
4. Empathy – understand others’ feelings, needs, wants, or concerns
5. Relationship management – manage others’ emotions, organize groups and negotiate solutions.
How to improve your self-awareness:
Know your story, pay attention to the physiological reactions in your body, keep a journal, use assessments to identify strengths and weaknesses, ask for informal feedback from others, Be receptive to new perspectives, and take time regularly for reflection.
We can improve social awareness by actively observe people’s moods and nonverbal cues, observe other who have an engaging style; practice being more attentive to emotional cues; show empathy and try to understand others’ perspectives; have positive expectations about others
How you can improve your relationship management –
Practice listening with CPR – Clarify, paraphrase, and reflect.
Clarify = ask questions to check your understanding
Paraphrase = repeat or restate what you think they said
Reflect = Check your perception of their emotions
@Remina thanks for this - I particularly like the use of the 'CPR' acronym here. On a broader note, what I'm wondering is if there's a continuum between self awareness and self monitoring in a social context, or whether it's a degree of difference or perhaps one of kind? Self monitoring tends to be deployed as part of neurodivergent masking, adapting behaviour according to the societal context we find ourselves in and would seem to be the natural outcropping of increasing our self awareness - once we're more aware after observing our behaviour and physiological responses, we're better placed to make changes. Anyway it's given me a lot to think about, which I always appreciate.
@DemiMondaine
You're welcome! Thank you for your insights! It definitely gives a lot to think about.
@Remina found a related article, which talks about self awareness as a vital component of self monitoring but there's more to the puzzle. I had often heard tell of HSM (high self monitoring) people, whose monitoring tendencies renders them never fully present as everything is over scrutinised. It seems that there's a happy medium or perhaps a point of diminishing returns.
high5test.com/self-monitoring
@DemiMondaine
There is definitely a happy medium! Thanks for sharing!
@Remina
Thank you.
Its important to keep our own emotions in check, so that we are not answering/listening out of a personal bias 💕💜
