Room Supporter Role Idea - Feedback Needed!

We know that there are many Listeners who regularly participate in group support rooms, are passionate about their room, but are not necessarily ready to apply as a group mod yet. Keeping this in mind, we have an exciting new idea for a role that we would like your feedback on!

Role: Room Supporter

A listener (adult or teen!) who is dedicated to specific group support rooms, spending time supporting members in that room, building a community bond, steering conversation toward topics relevant to the room and verbally de-escalating conflict when needed.

This role would serve as a stepping stone for listeners who want to work toward becoming a community centerred moderator. Room Supporters will receive specific training on de-escalation and verbal conflict resolution from the Support Team Leaders of each team but will not have access to the moderation tools that a moderator has. The role of the Room Supporter is not to moderate the room. It is to provide quality listening and build community within the room, but also be trained in active listening and be able to verbally de-escalate a conflict.

What do we aim to achieve through the Room Supporter role?

- Integrate listeners spending a lot of time in group support into sub-communities and support teams.

-Allow new listeners to have more guidance when venturing out as a listener into group support.

- Help with community building between listeners and members.

- Create a stepping stone role to group support moderator, similar to forum supporter role before forum mentor.

- Increase quality of listening in group support.

- Allowing listeners to become acquainted with a specific room and its dynamics before venturing into higher leadership positions within the team.

The role would work similarly to Community Centered Moderation. A listener would be listed in the Subcommunity Leaderboard as 'Room Supporter' and appear similarly to how the Mod Badge shows up in rooms for Community Centered Moderators.

Ideas about this idea for a role? What are some pros and cons you can see?

Special shout-out to @sweetLily41 and @SupportiveMonkey46 for putting in a ton of work into drafting up this role!!

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