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I need help with the app (didn't know where to post this)

User Profile: Senpaii
Senpaii July 31st, 2018

I've been having trouble with logging into the app, every time i try to log in, it just resets the login page and makes me do it again, ive tried resetting the password and re-downloading the app, but it still does the same thing and im not quite sure what to do : ( for some reason it even banned my account after trying this for some reason and i still dont know why. I sent it in for review and hopefully i can get that account back, but it's kinda upsetting tbh.

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User Profile: IrisSmiles
IrisSmiles August 1st, 2018

@Senpaii

Is it possible someone had reported you for something during a chat?

1 reply
User Profile: Senpaii
Senpaii OP August 3rd, 2018

@IrisSmiles No because I was only talking to one person at the time, but our conversation had ended because we both had to go do something, and on my new account, i still talk with that listener daily just fine so i really don't know.

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User Profile: MonBon
MonBon August 1st, 2018

@Senpaii

Emailing community@7cups.com is your best option, which it sounds like you've done. Now you just need to wait! I hope everything works out for you soon <3