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Heather225 profile picture
Community Safety Awareness: Listener Conduct, Soliciting & Offsite
by Heather225
Last post
14 hours ago
...See more Hi everyone, Your safety, privacy, and trust are the most important things to us at 7 Cups. You come here for a safe, supportive space to be heard, and we are committed to protecting that. We want to post a critical reminder about the rules our volunteer Listeners must follow. This is to ensure every member knows what to expect and what is never acceptable. Listeners are volunteers. Support is always free. 7 Cups Listeners are volunteers. They are here to provide empathetic listening and support, and they are never paid for their time. * A Listener should NEVER ask you for money, donations, or payment of any kind. * Listeners are strictly prohibited from soliciting or promoting any personal, paid services (e.g., "I am a therapist, here is my link, my sessions cost $X"). To protect your privacy and safety, all conversations with Listeners should stay on the 7 Cups platform. * Listeners are not permitted to ask you to move the conversation to an off-site, personal platform (like  Tele*gram WhatsApp,, social media accounts, or personal email). * If a Listener sends you a personal link to chat elsewhere, do not click it. This is a serious violation of our guidelines. Listeners are trained to listen. They are not therapists or healthcare professionals.  * A Listener's role is to listen, not to give diagnoses, medical advice, or tell you what to do. * Offering their own paid therapy service (as mentioned in point #1) is a severe violation of this boundary and our community's trust. If a Listener ever does any of the following: * Asks you for money or payment. * Tries to sell you a personal, paid service (like therapy or coaching). * Sends you a link to chat on a personal, off-site platform  Please take these steps immediately: * Do not click any personal links, disclose any of your personally identifying information (including your social media), or send money. * Report the Listener: Use our Helpdesk HERE [https://help.7cups.com/hc/en-us/requests/new/]. Make sure to add screenshots when submitting your report so the team has evidence to corroborate the report and take appropriate action. It's also important to understand that these rules are fundamental community guidelines. As such, they apply to members too. Review the Community Guidelines for all users to abide by HERE. [https://www.7cups.com/community-guidelines/] ------------------------- Thank you for helping us uphold these core principles and safeguard the 7 Cups experience for everyone!
Heather225 profile picture
Who to Contact: Emails, Forms, and Admins (2025)
by Heather225
Last post
July 16th
...See more Here's a quick reference list of who to contact for what, the forms you should know about, and what the different emails you see are used to address. * 7 Cups Help Desk [https://help.7cups.com/hc/en-us/requests/new] (aka community@7cups.com) This is our main channel for community-related questions and reports. This includes but is not limited to account investigations such as user-to-user disputes/reports and multiple accounts, age verification, tech support, feedback/suggestions and general site questions. Note: If you need to report a user, please enclose screenshots as context with your submission. * forum@7cups.com This is to be used for any forum queries only. Link to info HERE [https://www.7cups.com/forum/SiteUpdatesInformationFortheCommunity_100/TazziesCubicle_2206/Learnmoreaboutforums7cupscom_242703/]. * support@7cups.com Contact for Online Therapy queries. For information regarding our therapy service, click HERE. [https://help.7cups.com/hc/en-us/categories/360001799094-Online-Therapy] * reports@7cups.com The Admin Team sends BPS correspondence through this email. What is the BPS? [https://www.7cups.com/community-guidelines/7-Cups-Behavioral-Points-System-70ccca9adfef4babba74119da05a91d4] * Account Review Request: Has your account been deactivated? Please fill out a request for review and restoration. [https://docs.google.com/forms/d/e/1FAIpQLScqva6u9GVllcKFBro2ZOg2tugEknrU8cMoi__JJClisFZzJw/viewform] * Group Support Emergency Form: Request on-demand mod help! [https://docs.google.com/forms/d/e/1FAIpQLScRXkwrrPicWRzUvBPYq2wrblHE5HexqFmVA3k3B4QLEoNyHw/viewform]Our 24/7 Community Mod will reply in a timely manner. * Community Management Team - We help out around the community! @Heather225 - Director of Community @Hope - Community Manager (7 Cups Academy) @SoulfullyAButterfly - Content + Growth Paths + Huddles @Bookworm4 - ATL Program + teen safety concerns @tommy - Forums * Ambassadors Ambassadors are high level listeners who volunteer extra time to lead a project or area of the site. You can view all of our active Ambassadors and check out their bios here [https://www.7cups.com/BrowseListeners/?badge=70] And here is an extended list of our leadership roster [https://docs.google.com/document/d/1vNaQSyebEDeB3HLXlUv6JNvPLOtNq-29bamX3gH4GEU/edit?tab=t.0]. Message any Admin or Amb if you notice outdated listings.  If you’ve still got questions, please refer to the 7 Cups Helpcenter [https://help.7cups.com/hc/en-us] for general information and frequently asked questions!
Heather225 profile picture
The Offsite Contact Rule and How It Protects You
by Heather225
Last post
July 12th
...See more Hi, everybody! Some folks have asked why we enforce zero tolerance when it comes to offsite contact. The offsite contact rule is simple: you're not permitted to ask for or share personal contact information with anyone you meet on 7 Cups. This includes social media handles, phone numbers, email addresses, or any other way for someone to contact you outside of the site.  I know it can be tempting to connect with people you've bonded with outside of the platform, and you may think it's a pretty trivial thing, but it's crucial to understand why the rule is in place and why it's so vital for our community's safety. ‼️ The main reason for this rule is to protect our community members. 7 Cups is designed to be a safe, anonymous space where you can share and receive support without fear of judgment, harassment, or having your personal information compromised. Once you take a conversation offsite, that safety net disappears. ‼️ 7 Cups provides a level of anonymity that allows people to be vulnerable and open up. We don't really know who is on the other side of the screen. No matter how much you think you know or trust someone, sharing personal information can expose you to real-world dangers that the platform can't protect you from. I consider our platform a sanctuary, a place where the focus is on emotional support. When offsite contact occurs, it can lead to complicated relationships, gossip, and conflicts that can spill back onto the site and disrupt the supportive environment we've all worked so hard to create. ‼️ The moment you move your conversations off 7 Cups, the platform has no way of helping you if something goes wrong. Our community guidelines, reporting tools, and staff can't intervene in offsite interactions.  ‼️ This rule is especially critical for protecting younger users and those who are in a vulnerable state. It helps prevent things like "catfishing" (someone pretending to be someone they're not) or a user with harmful intentions from targeting someone they've connected with. I know it can be frustrating, especially when you feel like you've made a genuine connection with someone. But please remember that this rule is for everyone's benefit. It’s a collective effort to maintain the integrity and safety of this community. Let's all do our part to respect the guidelines [https://www.7cups.com/community-guidelines/] and keep this a safe space for everyone who needs it. ------------------------- If you're not convinced, I recommend reading this real user cautionary tale: My Experiences with Offsite Contact [https://www.7cups.com/forum/safe7cups/Part3InformationResoucesUpdatesStation_1371/MyExperienceswithOffsiteContact_317308/]
Rebekah profile picture
Mob Mentality
by Rebekah
Last post
55 minutes ago
...See more Hello everyone! 🌞 It's time for our July forum safety discussion. This month's topic? Mob Mentality 👥 What's 'mob mentality'? Mob mentality is when individuals in a group adopt behaviors or beliefs based on the influence of the larger crowd. In a mob, people tend to follow the group's actions, driven by strong emotions like fear or excitement, and may act in extreme or irrational ways. The anonymity of the crowd reduces personal accountability, leading to behavior that would be unlikely if acting alone ❌ Oh, okay. How does that happen? Several factors contribute to mob mentality, including: Anonymity, which reduces personal accountability and encourages more extreme behavior 🥸 Conformity plays a role, as individuals tend to follow the crowd to fit in, even if it goes against their values 😶‍🌫️ De-individuation leads to a loss of self-awareness and personal responsibility, making people more impulsive 👥 Peer pressure pushes individuals to act in line with the group, and a lack of authority can lead to chaotic behavior due to the absence of guidance or oversight 🗣️ These factors together make individuals more likely to engage in behavior they wouldn't consider on their own 🧍 How can we prevent mob mentality? We can do a few things! * Maintaining critical thinking and self-awareness 🤔💭 * Resisting peer pressure 🗣️❌ * Staying true to personal values 🙌 * Encouraging empathy 💙 How can we foster a culture of respect and tolerance?  Fostering a culture of respect and tolerance begins with promoting open dialogue, empathy, and understanding across different groups 🗣️💭 Encouraging individuals to actively listen to one another, rather than reacting impulsively or judgmentally, can help bridge divides 🗣️💙 Education is key—teaching people about diversity, inclusion, and the value of differing perspectives from an early age can lay the foundation for a more tolerant society 📚 Creating environments where respectful disagreement is welcomed, and conflict resolution skills are prioritized, can prevent the escalation of tensions and the formation of harmful group dynamics like mob mentality 🧑‍🤝‍🧑💙 Useful Links 🦺 Inclusivity [https://www.7cups.com/forum/groupmod/General_2446/Inclusivity_372024/] Say No to Cliques! [https://www.7cups.com/forum/listenerjourney/ListenerChatroomsInformation_2144/ListenerChatroomsSayNotoCliques_279957/]
liuanhuaming profile picture
Feeling Evaluated Instead of Heard
by liuanhuaming
Last post
10 hours ago
...See more I have been going back and forth on whether to write this post, but after reflecting on a recent experience, I felt it might be worth sharing and discussing with the community. Over the past few weeks, I found myself in a situation that left me feeling confused, disappointed, and ultimately questioning where the line exists between emotional support, advice, mentorship, and judgment. I originally came to 7 Cups for the same reason many people do: to have a safe space where I could talk openly, process my thoughts, and feel heard without fear of being judged. As someone who deeply values empathy and emotional support, I have always believed that one of the strengths of this platform is the idea that people can come from different backgrounds, cultures, beliefs, and life experiences and still feel accepted. At first, the conversations felt positive. I felt heard, understood, and comfortable opening up. Over time, however, the discussions gradually shifted away from emotions, personal struggles, and life experiences and increasingly focused on topics such as financial success, investing, entrepreneurship, ambition, achievement, and personal growth. To be clear, I do not believe there is anything wrong with these topics. For many people, building a business, investing, achieving financial freedom, or pursuing ambitious goals is deeply meaningful. I respect those choices and understand why they are important to many individuals. The difficulty began when my lack of interest in those particular topics seemed to be interpreted in a way that felt uncomfortable to me. Whenever I expressed that investing was not something I personally wanted to pursue, or that financial success was not the primary lens through which I viewed growth and fulfillment, I began to feel as though my perspective was not being seen as a simple difference in values. Instead, I increasingly felt encouraged to adopt a different definition of success and personal growth. Over time, I came away with the impression that my lack of interest in certain topics was being interpreted as resistance to growth, lack of ambition, or stagnation. I spent a long time reflecting on those feelings. What troubled me was not the disagreement itself. People are allowed to have different values, priorities, and definitions of success. What troubled me was the feeling that my worth was being measured against a standard that I had never chosen for myself. I found myself asking difficult questions. Is growth only valid when it is financial? If someone is not interested in investing, entrepreneurship, or wealth-building, does that automatically mean they are unwilling to improve themselves? Does success only count when it results in more money, status, influence, or achievement? What about healing from emotional wounds? What about learning to manage anxiety? What about becoming kinder, more self-aware, more resilient, or more compassionate? What about learning a new language, pursuing education, helping others, creating art, volunteering, or simply trying to live a meaningful life? Are those not forms of growth as well? The more I reflected, the more I realized that the pain did not come from having different values. The pain came from feeling evaluated rather than understood. I felt as though I was no longer being seen as a complete person with my own experiences, goals, fears, strengths, and priorities. Instead, I felt as though I was being assessed according to a particular definition of success and being found lacking because I did not share it. I consider myself fortunate that I am an adult who can step back, reflect, and question those feelings rather than immediately internalizing them. The reason I am sharing this experience in the Safety Discussions section is because it made me think about a form of safety that is often less visible than harassment, bullying, scams, manipulation, or other obvious risks. It made me think about emotional safety. When people seek support, they often arrive carrying self-doubt, grief, anxiety, loneliness, burnout, shame, uncertainty, or emotional pain that they may not feel comfortable discussing elsewhere. Many people come to support spaces during some of the most vulnerable moments of their lives. In those moments, words can carry tremendous weight. What concerns me most is not only how this experience affected me, but how similar experiences might affect someone who is in a much more vulnerable emotional state. Many people come to support platforms while struggling with depression, anxiety, grief, low self-esteem, loneliness, burnout, identity issues, or major life difficulties. Many arrive already questioning whether they are good enough. Many already feel behind in life. Many already carry fears that they are failing, inadequate, or not living up to expectations. When someone seeks emotional support, they are often looking for understanding rather than evaluation. This experience left me wondering whether emotional safety also includes the ability to explore our thoughts, feelings, values, and life choices without feeling that our worth is being measured against someone else's definition of success. It made me reflect on how easily a conversation can shift from understanding to evaluation, from support to criticism, and from sharing perspectives to pressuring someone to adopt a different worldview. I do not believe that emotional safety means avoiding disagreement. Different perspectives can be valuable, and respectful conversations often help us grow. However, I wonder whether emotional safety also requires something more: the ability to respect that people may define success, fulfillment, happiness, and growth differently from ourselves. For me, the most difficult part of this experience was not encountering a different opinion. It was feeling as though my values, priorities, and life choices were being judged against a standard I never chose for myself. If someone who is already struggling with self-worth comes away believing that they are inadequate, unmotivated, or somehow "less than" because they do not share another person's values, I worry about the impact that could have. That concern is what led me to reflect on the role of empathy, boundaries, and responsibility within spaces that are built around emotional support. This experience has led me to think deeply about the role of support spaces and the responsibility that comes with being in a position of trust. Is the purpose of support to help people become more like us? Or is the purpose of support to help people understand themselves more clearly, even when their values differ from our own? Where is the line between encouragement and evaluation? Where is the line between sharing a perspective and trying to change someone? Where is the line between wanting the best for another person and deciding that they need to change in order to be accepted? I do not claim to have all the answers. I am simply sharing an experience that left me feeling evaluated instead of heard and wondering whether others have experienced something similar. How do you define emotional safety in a support space? Where do you believe the line exists between encouragement and evaluation? How can we support people with different values, goals, and life paths without making them feel that something is wrong with them? Have you ever experienced a situation where you felt evaluated instead of heard? Thank you for taking the time to read this. I genuinely appreciate any thoughts, perspectives, or experiences others may wish to share. - liuanhuaming 
Heather225 profile picture
Community Safety Awareness: Listener Conduct, Soliciting & Offsite
by Heather225
Last post
14 hours ago
...See more Hi everyone, Your safety, privacy, and trust are the most important things to us at 7 Cups. You come here for a safe, supportive space to be heard, and we are committed to protecting that. We want to post a critical reminder about the rules our volunteer Listeners must follow. This is to ensure every member knows what to expect and what is never acceptable. Listeners are volunteers. Support is always free. 7 Cups Listeners are volunteers. They are here to provide empathetic listening and support, and they are never paid for their time. * A Listener should NEVER ask you for money, donations, or payment of any kind. * Listeners are strictly prohibited from soliciting or promoting any personal, paid services (e.g., "I am a therapist, here is my link, my sessions cost $X"). To protect your privacy and safety, all conversations with Listeners should stay on the 7 Cups platform. * Listeners are not permitted to ask you to move the conversation to an off-site, personal platform (like  Tele*gram WhatsApp,, social media accounts, or personal email). * If a Listener sends you a personal link to chat elsewhere, do not click it. This is a serious violation of our guidelines. Listeners are trained to listen. They are not therapists or healthcare professionals.  * A Listener's role is to listen, not to give diagnoses, medical advice, or tell you what to do. * Offering their own paid therapy service (as mentioned in point #1) is a severe violation of this boundary and our community's trust. If a Listener ever does any of the following: * Asks you for money or payment. * Tries to sell you a personal, paid service (like therapy or coaching). * Sends you a link to chat on a personal, off-site platform  Please take these steps immediately: * Do not click any personal links, disclose any of your personally identifying information (including your social media), or send money. * Report the Listener: Use our Helpdesk HERE [https://help.7cups.com/hc/en-us/requests/new/]. Make sure to add screenshots when submitting your report so the team has evidence to corroborate the report and take appropriate action. It's also important to understand that these rules are fundamental community guidelines. As such, they apply to members too. Review the Community Guidelines for all users to abide by HERE. [https://www.7cups.com/community-guidelines/] ------------------------- Thank you for helping us uphold these core principles and safeguard the 7 Cups experience for everyone!
Rebekah profile picture
Creating a Safe 7 Cups Profile!
by Rebekah
Last post
2 days ago
...See more Hi everyone! I've wanted to create a short forum post detailing how to have a safe 7 Cups profile for quite some time now, so here it is 🦺 Obviously, this is NOT a full list of things to keep out of a profile. I would strongly suggest visiting the Safety Patrol guide [https://docs.google.com/document/d/1vBXLvo7gLMewIM1lhnZ2g8MXAnq4sMwxqXgxzTJCDos/edit#heading=h.xy53ihg3emsp] to see what is and what is not allowed in a profile. Everything that applies to members also applies to listeners, but not everything that applies to listeners also applies to members. That sounds... complicated 😅 So, for example, members are allowed to use professional healthcare titles in their usernames, but listeners are not. Listeners Safe Usernames What we shouldn't use… * Real names 📝🚫 * Professional healthcare titles 🧑‍⚕️ * Doctor ❌ * Therapist ❌ * Nurse ❌ What we should use! * Keep it supportive 🫂 * Warm, welcoming words 🌞 * Something we can remember 🧠 * Something we identify with 🌟 Safe Pictures What we shouldn't use… * Visible cleavage/midriffs/chest 👙 * Medical staff 🩺 * Smoking 🚬 * Weapons ⚔️ What we should use! * Something we identify with 🌟 * Calm, supportive images 🖼️ Safe Bios What we shouldn't use… * Our life story 📖 * A few sentences is okay! * Offering advice or solutions 🗣️ * Social media handles 📱 * Anything about suicide 💙 * Crisis lines are okay! * Place of work/university/school 🌍 What we should use! * Supportive language 🫶 Members Safe Usernames What we shouldn't use… * Curse words ‼️ * Real names 📝🚫 * Triggering words 🔕 Safe Pictures What we shouldn't use… * Weapons ⚔️ * Visible cleavage/midriffs/chest 👙 * Graphic things 😮 * Blood ❌ * Self-harm/suicide related ❌ Safe Bios What we shouldn't use… * Anything about suicide 💙 * Crisis lines are okay! * Social media handles 📱 * Place of work/university/school 🌍 I would like to reiterate -- this is NOT an expansive list! I strongly suggest visiting the Safety Patrol guide [https://docs.google.com/document/d/1vBXLvo7gLMewIM1lhnZ2g8MXAnq4sMwxqXgxzTJCDos/edit#heading=h.xy53ihg3emsp] to see what is and what is not allowed in a profile, as it contains A LOT of information about having a safe profile 🦺
Rebekah profile picture
7 Cups No-Nos
by Rebekah
Last post
Saturday
...See more Hello, 7 Cups Community! I’m Rebekah, you may have seen me around the site as a safety and quality ambassador. A while ago (over 2 years now!), @MidnightRaven999 and I were talking about things that we should avoid on 7 Cups. This list is quite expansive, but probably isn’t including every issue that can arise. Let me know in a comment below this post if I’ve left out anything! No No’s for Listeners * Self-Review or Contact Personal Listener/Member Account * What? * This is where we leave reviews for ourselves from our personal member accounts, or attempt to increase "cheers" or "chats" on profiles. * Why? * Your profile would not correctly represent who you are as a listener, leading members to be misled. * We want our reviews to accurately reflect our behaviour and support from members who we actually offered it to, not a biased or inaccurate rating. Reviewing ourselves does not achieve what a ‘real’ review does! * Behavioural Consequences? * Yes. This will result in 4 behaviour points. * Talk to Multiple Members at Once * What? * This is where we offer support to multiple members at once through PMs. * Why? * It’s unfair to our members. They would not have our sole focus/attention. It’s also unfair to ourselves. We are more likely to burn out this way. * We run the risk of sending a message to the wrong user! * Behavioural Consequences? * No. * Break Confidentiality * What? * This is where we reference another user by name and/or specific content from a confidential 1-1 chat. This also includes sharing screenshots from private conversations. * Why? * It can feel very upsetting and frustrating when our private chat details are exposed elsewhere. Not only that, it also breaks the trust that has been put into you. * Try and place yourselves in the position of a member who has just given some private information to a listener via PMs. Would you want your listener spreading your information around the rooms? * Behavioural Consequences? * Yes. This will result in 1 behaviour point. * Support Users in Crisis * What? * This is where we offer support to users who are currently in a crisis state, for example wanting to harm themselves or others. * Why? * We are not equipped/trained to support users who are in a crisis situation. Please also note that we cannot, under any circumstances, contact emergency services on behalf of a user. Due to the anonymity of the site, users cannot be identified, thus making it redundant to attempt. * We can’t hold someone’s life in our hands -- it is not our responsibility. * Behavioural Consequences? * No. * Use a Listener Account to get Personal Support * What? * This is where we try to gain personal support from a listener while using a listener account. This is NOT the same as receiving peer or chat support. * Why? * Listener accounts are for offering support only. It’s unprofessional to try and access support from this type of account. * Member accounts are the appropriate account for gaining personal support. Please see this link for further information ---> https://bit.ly/31vRrEs [https://bit.ly/31vRrEs]  * Behavioural Consequences? * No. * Disrespect/Act Uncooperative with Listener Coaching Team (LCT) * What? * This is where we ignore the suggestions of, or are disrespectful towards, members of the LCT who have contacted you. * Why? * Everyone should always show respect and courteousness to others. * Listener Coaches are trained to offer support along your listener journey. They want to help you -- they are not there to attack you (or be attacked). * Behavioural Consequences? * Yes. This will result in 3 behaviour points. No No’s for Everyone * Triangulate * What? * This is where an issue between two users involves a third user, usually through discussion in PMs or rooms. * Why? * Triangulation perpetuates rumours, gossip, and can be harmful to wider situations where confidentiality is essential. * Spreading mis- or dis-information can be harmful to the site and the thousands of people who use it. * Behavioural Consequences? * Yes. This will result in 3 behaviour points. * Connect Offsite * What? * This is where we have contact with users offsite, such as on social media. This does NOT include knowing someone personally (in real life) and then suggesting they join 7 Cups. However, we all should be anonymous on our accounts, so your accounts should be kept separate and anonymised. * Why? * It violates privacy and confidentiality rules. Engaging in offsite contact is dangerous, because no one is ever who they say they are on the internet. I've lost count of how many horror stories that have come up due to offsite contact. It's not worth it. * I know from experience how harmful offsite contact can be. Read here [https://www.7cups.com/forum/safe7cups/OffsiteContact_2701/MyExperienceswithOffsiteContact_317308/] for more information. * Behavioural Consequences? * Yes. This will result in between 3 - 6 behaviour points, depending on the number of individuals involved. * Make Multiple Accounts * What? * This is where we create more than one listener and one member account per person. * Why? * If one or both of your accounts have been banned/are inaccessible, the correct procedure is to fill out this form [https://docs.google.com/forms/d/e/1FAIpQLScqva6u9GVllcKFBro2ZOg2tugEknrU8cMoi__JJClisFZzJw/viewform], not to make multiple accounts. Any and all multiple accounts (including the original 'main' account) are terminated. * There is no point to having more than 1 listener or member account. It can be confusing for others and the 'points' you earn from listening/engaging in rooms will not adequately reflect YOU. * Behavioural Consequences? * Yes. This will result in 3 behaviour points. * Bully Others * What? * This is where we intentionally hurt the feelings of another user, or make them feel uncomfortable consistently in the rooms or in PMs. * Why? * Bullying isn't okay and it shouldn't be normalised. 7 Cups is a platform for support, not for causing hurt. * Being rude, disrespectful, or mean-spirited is not compatible with how we want our site to be. We aim to promote inclusivity, safety, and a safe space for those who need it. * Behavioural Consequences? * Yes. This will result in 3 behaviour points. * Act Inappropriately * What? * This is where we do not behave in an appropriate manner, often relating to tone and language. * Why? * Using an inappropriate tone or language not only makes users feel uncomfortable, it can make them feel unsafe and unsupported. * 7 Cups promotes a supportive and safe environment for everyone -- acting inappropriately goes against this.  * Behavioural Consequences? * Yes. This will result in 3 behaviour points. * Roleplay/Chatting Sexually * What? * This is where we send sexually explicit messages to each other, usually through PMs. This is usually via L-M (listener-member), but can sometimes be L-L (listener-listener). * Why? * 7 Cups is not a dating site, nor is it an appropriate place to be sending sexual messages/images. * Our platform is not the right place for roleplaying or sex-chatting. Not only is it unprofessional from a listener perspective, it is actively taking advantage of vulnerable users. We are all here because we were/are struggling with something, and engaging in a sexual conversation with a fellow user, be it onsite or offsite, can be detrimental to the healing processes many of us experience.  * Behavioural Consequences? * Yes. This will result in 8 behaviour points. It often results in a permanent ban, as well. * Engage in Romantic Relationships * What? * This is where we form romantic bonds with other users, such as starting a romantic relationship or connecting offsite to do so. * Why? * 7 Cups is a mental health support platform, not a place for forming romantic relationships. * Not only is it unprofessional from a listener perspective, it is actively taking advantage of vulnerable users. We are all here because we were/are struggling with something, and engaging in a romantic relationship with a fellow user, be it onsite or offsite, can be detrimental to the healing processes many of us experience. * Behavioural Consequences? * Yes. This will result in 5 behaviour points. * Engage in Conflict * What? * This is where we essentially 'fight' or argue with other users. * Why? * 7 Cups is a place for everyone to feel comfortable and supported. Arguments and fights do not facilitate that, rather the opposite. If ever there is an issue between yourself and another user, do not 'fan the flame'. Use conflict resolution techniques, and if needed, contact helpdesk [https://help.7cups.com/hc/en-us/requests/new/] with screenshots. * I understand that we all have opinions. However, 7 Cups aims to stay as neutral and inclusive as possible, and as a result, sharing (and engaging in conflict over) things such as political views, religious beliefs or other thoughts that can cause disruption, should be largely avoided. * Behavioural Consequences? * Yes. This will result in 2 behaviour points. * Impersonate Others * What? * This is where we pretend to be a different user on the site, such as admin, an ambassador, a community mod, or another user even without leadership roles. * Why? * If impersonating admin or an ambassador, users may feel they can trust you with sensitive information, leading to compromisation of situations that are best dealt with by admin. In the same vein, impersonators could give incorrect or misleading information. * We are all our own individual people. That's what sets us apart from everyone else. There's no point in trying to be someone's double, because there's only ever enough room for one of each person. * Behavioural Consequences? * Yes. This will result in 5 behaviour points. * Guess Who ComMods Are * What? * This is where we try to guess whether Community Moderators have 'main' or 'other' member/listener accounts on the site. * Why? * ComMods deserve a right to be anonymous, and to feel safe. Releasing information on the alleged identity of ComMods can compromise safety, as they are targeted quite frequently by malicious users. * It's an invasion of privacy, and is invalidating of their identities. There are very real people behind the screen. * Behavioural Consequences? * Yes. This is a type of gossip, thus will result in 2 behaviour points. * Block Without Reason * What? * This is where we block another user without a proper and detailed reason. * Why? * It's important that we are as accurate as possible with our block reasons. Do not ask admin to "read the chat", as this is not possible. * Admin can only go off of what is in that block box! Make sure to use it appropriately. * Behavioural Consequences? * No. * Disregard Boundaries of Others * What? * This is where we continuously override the boundaries of another user, including stalking or harassing them. * Why? * Boundaries are put in place to protect ourselves from discomfort. These should be respected by everyone. * Not only are stalking and harassment illegal, it is also very invasive of privacy and can lead people to feel unsafe. * Behavioural Consequences? * Yes. This will result in 3 behaviour points. * Flirt with Others * What? * This is where we infer sexual innuendo with another user, be it seriously or playfully. * Why? * 7 Cups is a mental health support platform, not a place for forming romantic relationships. * Not only is it not appropriate for the site, it does not align with our values, and can be exceptionally uncomfortable for others. * Behavioural Consequences? * Yes. This will result in 3 behaviour points. * Gossip with Others * What? * This is where we discuss rumours or information that we have heard, that has no evidence, and is based on hearsay. * Why? * Spreading mis- or dis-information can be harmful to the site and the thousands of people who use it. * Gossip can damage reputations, and can impact lives more than we know. Our community is not compatible with rumours or gossip. * Behavioural Consequences? * Yes. This will result in 3 behaviour points. * Disrespect/Act Uncooperative with Safety Outreach * What? * This is where we refuse to change a profile violation, or are disrespectful towards SO users. * Why? * Everyone should always show respect and courteousness to others. * Safety Outreach users are trained to offer constructive guidance on how to rectify a profile violation. Just like the LCT, they want to help you -- they are not there to attack you (or be attacked).  * Behavioural Consequences? * TBD. No No’s for ATLs * Connect Offsite with Teens * What? * This is where we connect to teens (13-17) on ANY SITE that is not 7 Cups. The ONLY exception is in a GOOGLE GROUP FACILITATED BY ADMIN. * Why? * … why do you want to contact teens offsite? Seriously, if you have to ask this question, you may not be the best fit for the role. * Teens are often vulnerable. You are the adult, and you have a special privilege to be able to talk to teens. Please do not abuse it. * Behavioural Consequences? * Yes. A million times, yes. Any ATL caught engaging in offsite contact will receive 5 behaviour points. All leadership roles and ATL access will be immediately revoked. Hopefully, these pointers detail and explain common things that users do that result in behaviour consequences, and why we shouldn't do them!
Rebekah profile picture
Safety Patrol: Cheers and Top 5 Flaggers! ✨
by Rebekah
Last post
Wednesday
...See more Hello everyone! I hope you're doing well 🌞 This will be our main forum thread detailing when cheers have been awarded, and our Top 5 Flaggers! It will be updated on the 1st of every month. So, this space is quite important for Safety Patrol team members. Maybe 'subscribe' to this page and keep an eye on updates from Safety Patrol leaders! PPC (Primary Points of Contact); - Ambassador: Rebekah [https://www.7cups.com/@Rebekah] - Admin: B [https://www.7cups.com/@Bookworm4]ookworm4 [https://www.7cups.com/@Bookworm4] - Community Manager: Heather225 [https://www.7cups.com/@heather225]
Rebekah profile picture
Have you taken our new Safety Quiz? Tell us here!
by Rebekah
Last post
Tuesday
...See more *** Updates for 2025 *** Hi everyone! 🌞 The 2024 Safety Quiz seemed to be really fun for most of you! So... I'm creating a 2026 version! There were some issues with the points system, but I'm making sure that this time around, all points will be given accurately. Watch this space for an update with the link for the 2025 version! Have you taken the new 2024 Safety Quiz? Let us know by commenting! Please feel free to offer any feedback/ask questions either here or in PMs with me 🌟 🦺 SQ2024 🦺See the quiz here [https://docs.google.com/forms/d/e/1FAIpQLSfmyFM8M8rvxeFjXIpfO76i1fKMnLweWPwfG-I1Fq-WTks8Kw/viewform]! If clicking the link doesn't work, here is the URL: https://docs.google.com/forms/d/e/1FAIpQLSfmyFM8M8rvxeFjXIpfO76i1fKMnLweWPwfG-I1Fq-WTks8Kw/viewform As mentioned, always feel free to ask any questions or offer feedback, in PMs or in the comments 🌟 I hope you had fun!
Rebekah profile picture
Safety Outreach: Feedback
by Rebekah
Last post
July 28th
...See more Hi, everyone 🌟 Safety Team is having a productive start to 2026, it seems! 🦺 For a while now, we've been receiving feedback for Safety Outreach members after a successful (i.e. resolved) outreach message. I wanted to share with everyone the positive feedback that our lovely outreach members have received since August 2024 from December 2025. 🌞 ✨ izzyy528 ✨ "Izzy kindly explained what the concern with my bio was. It was an honest mistake and I think they realized that! Thanks Izzy!!" "Perfect! Very friendly and kind about the situation!" "They were super understanding and helped me fix it, I'm so grateful" "I am happy she noticed and was friendly but direct on the matter. Very polite and helpful. She helped me resolve an issue i had with looking for mentors and made me trust on 7cups to be actually active. Nice meeting her😊🩷" 🌱 TovaCares76 🌱 "She was polite and an explanation was offered. She is such a wonderful person" 🌊MelodyoftheOcean🌊 "They were nice and understanding" "Explanation was kind and understandable, and they kindly explained and answered my questions and ended chat amazingly too." "Their outreach was polite, professional and very friendly." "While writing the bio I actually didn't noticed that I might be sharing my too much personal information, the team member politely reached out to me, I'm really glad that safety team reached out to me" 😺 Kieran000 😺 "It was a very respectful and straight forward connection. Made it clear why there was a violation and asked if it can be dealt with." "I really appreciate the outreach and the care taken to ensure I followed the guidelines. The explanation was clear, and I now understand why having my university name in my bio was an issue. They were kind and informative, and I felt supported rather than just corrected. It’s great to see people looking out for the community in such a thoughtful way. Thank you!" 🐧 coolvibes 🐧 "Very straight-forward and kind." 🌞 Rebekah 🌞 "Rebekah had kindly explained about the concern regarding my bio which I entered initially while making a profile not knowing it would be visible publicly! She was really quick and helpful in letting me know what to do to amend it." "I thought Rebekah was very polite, professional and friendly! I am very satisfied with the way they handled the situation." "Rebekah was very informative and helpful, i was informed of my profile picture being in violation of 7 Cups Community guidelines, i was grateful for the message i got from Rebekah! i appreciate constructive criticism and the fact that this great community of 7 Cups has guidelines and standards to abide by, making for a healthy environment!" "Was kind" "Yes, they were very clear when they explained the issue that was occurring. I felt respected, and they were very kind to let me know what was going on. All of my questions were fully answered." "Rebekah was honest at well meaning and came across in a very collaborative way that for someone with autism was deeply impactful. This compassion is rare and she is one of your best. As someone typically stubborn, I would change my profile any time if everyone had the moment to explain like she did." "She was incredibly sweet & kind matured with her approach she was extremely passionate about safety & dedicated to ensuring that guidelines were being met. She explained things in an understandable way that didn't feel threatening or scary but served as a gentle reminder that was easy to comply with & she left me wanting to create more safety." "Yes, a valid explanation was offered while also being super nice about it." "She was really friendly and welcoming. She explained what needed to be changed and why, and overall she was very professional about it. I appreciated her approach and how easy she made it to understand what to fix." "I felt helped" ""Rebekah has been quite kind and understanding. She not only explained in a clear manner but also guided me. Thanking her for the support." "Very professional and easy message was delivered to me. Thank you." 🦅 Phoenixthepoised 🦅 "I was explained what certain violations found in my bio. It was conveyed in a very professional way. I had a good experience." "Phoenixthepoised messaged me to welcome me to 7cups and introduce themself, then said I should not offer to give advice to people in my bio. There was a explanation about why I should not have that in my profile and I understand. They reached out about the issue in a kind and polite way." 🥕 carrotgoosoup 🥕 "Yesh, it's good and they are very kind" "it was kind" "They were very polite and considered my opinion and also suggested a better way to solve the issue" "They were very clear and polite." "The outreach was appreciated as it offered an explanation for the issue, answered my questions, and provided resources for further understanding. 👍" "Yeah,they were very nice,explained everything thoroughly and they were always there to help." 🌿 KindnessMatters2020 🌿 "Great" "They were to the point and helpful!" "it was so helpful" 🌞 Thank you to our amazing Safety Outreach members, both past and present. As of January 3rd, 2026, the outreach branch member list is as follows: @Rebekah, @carrotgoosoup, @Coolvibes, @daydreammemories, @KindnessMatters2020, @izzyy528, @MelodyoftheOcean, and @tommy 💙🌟 As always, we are looking for users to join Safety Team as a project agent! We would also love it if current Safety Patrol users could get in touch about joining either the outreach or discussions branch of Safety Team 🦺 Once again, thank you to everyone 💙🌟🦺
cheerfulKiwi1776 profile picture
Need some help heree
by cheerfulKiwi1776
Last post
July 25th
...See more Hello all. Does anyone know what this does?
warmheartedTurtle6662 profile picture
Member Safety
by warmheartedTurtle6662
Last post
July 24th
...See more Hi. I don’t know if I am in the right place. I spoke to a great listener and the chat went well. They said I could contact them again. I tried about a week after our first chat. They said they would find time and get back to me and I said thanks. I woke up this morning and I have been blocked by them. No reason given and no explanation. I am very upset because I did nothing wrong. I wish they had just been honest with me and then gone. Whatever their reason was, no time, couldn’t support me etc. But telling me they wanted to be there for me then disappearing is very upsetting for me. There were safer options.
Rebekah profile picture
Check-Ins: They're Different Now
by Rebekah
Last post
July 21st
...See more Hi, team! I hope you're all doing well 🌟 I wanted to keep you all in the loop about how we're doing check-ins from here. The majority of you voted for check-ins to be conducted in the forums (12), and so we will be hosting them here from this month. Some of you struggle to see forum posts due to using the app, so I'm going to ensure we accommodate everyone by PMing those of you who chose check-ins to continue that way. I'll try to remember those of you who chose that method, but if by chance you see this, and you wanted check-ins to continue via PMs, please let me know! That being said, time for the check-in! We've updated the form slightly so that it now asks for feedback on my leadership. Please find this by clicking here [https://docs.google.com/forms/d/e/1FAIpQLSdy8zP30DhYbEa68eSnuUsanmUcOtCurGVsqMuTXvzo_4-kCw/viewform]. If you'd prefer to answer in this thread how you're feeling, please consider these questions... * How are you feeling about your role? * Do you have any questions about safety or for team leaders? * Do you have any feedback about safety or the team? 🌞 Some reminders... * Please remember to fill out the flag form found HERE [https://docs.google.com/forms/d/e/1FAIpQLSdXEfHsSo9L1aj48p6v0umXsRL-P-bQJCZBBYA0s_n8n6-V9Q/viewform] so that you can be in with the chance of being a top flagger (and so we can award you with your cheers) - if you fail to log your flags here then we'll assume you are inactive. We kindly request that everyone aims for 5 flags as a minimum each month. If you are unable to make any flags during a month then please let Rebekah know. * Our role is to flag inappropriate profiles (bios, profile pictures and usernames), not chat topics or 1-1/group chat messages. If you are in doubt, please check the guide or contact @Rebekah.  * We are actively looking for members to join our outreach team. Let us know if you are interested in helping out! (SO team: if you have been trained to outreach then you do not need to flag the profile. You can instead log your outreaches on the relevant dashboard as stated in the outreach guide). * The safety team is evolving! If you are interested in supporting our expansion as a Project Agent, please contact me via PM. @EvelyneRose @Rebekah  @Kieran000 @Coolvibes @KindnessMatters2020 @izzyy528 @MelodyoftheOcean @Phoenixthepoised @positivePumpkin22 @LittleBirdie30 @Jenna @Suryansh @InternalAcceptance @KristenHR @MidnightRaven999 @Sunisshiningandsoareyou @kindheartedlily @Sponge2 @fantasticJet1739 @magicalTree4461 @Arie3 @EmotionsListener @blissart @MistyMagic @Lou73 @fruityPond7887 @Hamstermum @AffyAvo @Jiminycricket91 @SparkyGizmo @LOOPHOLE @azuladragon34 @sweetmikayla @KatePersephone @Kristynsmama @tuffattack @SweetAurora77 @Ivy229 @Ivebutterfly @Riri1616 @Sealiously @MydogLiz8 @amiablePeace77 @comfortableNight4463 @bobCatz @Yati2 @agentsky1705 @ArtemisStormWolf @incredibleRainbows2036 @SilverSeastar @AuroraAstral @1chillalien @BenPav @fruityHoliday63 @Grace3012 @BeingOkayTogether @Nirjhar @SherifRiad @ashish360 @BradListens @halcyonCloud2036 @wonderfulBlueberry7326 @EllaListens @RK0005 @chapteredvine @jaileybeann16
Heather225 profile picture
Who to Contact: Emails, Forms, and Admins (2025)
by Heather225
Last post
July 16th
...See more Here's a quick reference list of who to contact for what, the forms you should know about, and what the different emails you see are used to address. * 7 Cups Help Desk [https://help.7cups.com/hc/en-us/requests/new] (aka community@7cups.com) This is our main channel for community-related questions and reports. This includes but is not limited to account investigations such as user-to-user disputes/reports and multiple accounts, age verification, tech support, feedback/suggestions and general site questions. Note: If you need to report a user, please enclose screenshots as context with your submission. * forum@7cups.com This is to be used for any forum queries only. Link to info HERE [https://www.7cups.com/forum/SiteUpdatesInformationFortheCommunity_100/TazziesCubicle_2206/Learnmoreaboutforums7cupscom_242703/]. * support@7cups.com Contact for Online Therapy queries. For information regarding our therapy service, click HERE. [https://help.7cups.com/hc/en-us/categories/360001799094-Online-Therapy] * reports@7cups.com The Admin Team sends BPS correspondence through this email. What is the BPS? [https://www.7cups.com/community-guidelines/7-Cups-Behavioral-Points-System-70ccca9adfef4babba74119da05a91d4] * Account Review Request: Has your account been deactivated? Please fill out a request for review and restoration. [https://docs.google.com/forms/d/e/1FAIpQLScqva6u9GVllcKFBro2ZOg2tugEknrU8cMoi__JJClisFZzJw/viewform] * Group Support Emergency Form: Request on-demand mod help! [https://docs.google.com/forms/d/e/1FAIpQLScRXkwrrPicWRzUvBPYq2wrblHE5HexqFmVA3k3B4QLEoNyHw/viewform]Our 24/7 Community Mod will reply in a timely manner. * Community Management Team - We help out around the community! @Heather225 - Director of Community @Hope - Community Manager (7 Cups Academy) @SoulfullyAButterfly - Content + Growth Paths + Huddles @Bookworm4 - ATL Program + teen safety concerns @tommy - Forums * Ambassadors Ambassadors are high level listeners who volunteer extra time to lead a project or area of the site. You can view all of our active Ambassadors and check out their bios here [https://www.7cups.com/BrowseListeners/?badge=70] And here is an extended list of our leadership roster [https://docs.google.com/document/d/1vNaQSyebEDeB3HLXlUv6JNvPLOtNq-29bamX3gH4GEU/edit?tab=t.0]. Message any Admin or Amb if you notice outdated listings.  If you’ve still got questions, please refer to the 7 Cups Helpcenter [https://help.7cups.com/hc/en-us] for general information and frequently asked questions!

🌟 Welcome! 🌟

Here at the Safety & Knowledge sub-community, our focus is on creating a culture of awareness and support. Please join us to learn how to keep yourself safe online!

See below some key aspects of our community;

Community Guidelines Series
Part 1 ---> Profiles
Part 2 
---> Behaviour
Part 3 
---> Account Safety
Part 4 
---> Boundaries and Behaviour
Part 5 
---> General Safety for Everyone


Quizzes
All Safety Quiz Events
Safety Quiz - 2024


Safety Team Information
Safety Outreach & Discussions
Safety Patrol


Team Leaders
Ambassador ---> Rebekah
Admin Oversight ---> Bookworm4

Community Guidelines

🌟Welcome!🌟

As this is our Safety sub-community, these guidelines are extra extra important! 🌟 here they are below;

1. Please be kind to all users. Forum posts/comments that attack or otherwise offend another user will be removed.
2. No offsite contact sharing. This is strictly against site rules.
3. Please stay on topic to the best of your ability!
4. Please keep confidential information to yourself. This means no sharing of usernames, messages in a 1-1 or a group setting, or any details about a member chat. Take any and all issues that you'd like to discuss in more depth to Rebekah.
5. Please try to post threads within the relevant sub-forum! We understand that this might not be easy, but posting a thread such as "Hello, I'm new!" would clearly not be suited to Safety Awareness or Teen Safety 🌞

Community Leaders
Project Agent
Community Resources

Find any and all safety resources for 7 Cups here!