Not what I expected at all

I was told about this site some time ago by a friend who experienced similar problems to me. She assured me I would get some great support here (I can't remember the lady's name who helped her) but I thought I'd give it a try

Yet I'm feeling less than supported right now. I keep choosing the options for with domestic violence or trauma as both apply to me but I'm getting answered by listeners who either greet me with laughing faces, innaproproate comments or totally blanking me.

If they aren't going to take me seriously or are going to ignore me then why do they answer my chat in the first place?