BrooklynM
May 17th, 2018
Hey there @InThEnd!
I'm glad that you're looking for ways to help out members better. You can use personal anecdotes to connect to their experiences (if it is appropriate), validating their feelings and experiences, and being empathetic and open-minded. Check out the Training and Certifications for more topic-specific tips!
Take care! 
~Brooklyn
Emily619
May 18th, 2018
In addition to what was said above me, connecting to a teen star can also help as well 
TortueDesBois
May 19th, 2018
the listeners the most helpful to me are those who let me guide the chat, respect when i change sundainly topic, dont try to push their ideas or "solutions" on me but instead are asking questions so i can think about it and vent
