Delete 7cups now! It will make u feel worse!
I have been here 6 weeks and have posted this elsewhere but I wouldnt be surprised if it was chucked to the back where no one sees.
U can never get a listener which I have spoken about before. As well as the fact that listeners dont listen or ignore and even just say hello and then block u right away. They are so useless and I wouldnt even bother
but this takes the cake!
The ‘support when u post is horrible!!
I have actually been told to ‘suck it up and try gambling when I have spoken about money worries.
I ask for support and I get thats not bad mine is way worse u should complain about that and get made to feel like my problems and feelings are not bad enough to warrant asking for advice, help and/or support. I have also spoken to some people that have experienced the same in regards to treatment by 7cups.
7cups has been absolutely useless and there is no support whatsoever!
I have made a very similar post a couple days ago and have basically been told oh sorry but thats not right and there are heaps of listeners that will listen and help.
Bashcally get told that if its not praise about 7cups then dont say anything. U cant talk about ur bad experience without people saying ur wrong. U cant say anything that may be bad about 7cups without people coming at u saying ur wrong.
Delete 7cups and talk it out with a brick wall because trust me the brick wall would be better at listening and more supportive than people here!!!
@reliableCherry7906
I do think it is true that a site like this one will not provide what every user needs. Obviously, you feel that yu are that user, that person who has not been helped by what is on offer here, or by the particular listeners that fate has placedin their way.
It happens.
Thanks for giving us a chance,anyway. Sorry yu were not helped.
@DavidEss Its not only me that this site is not meeting the ‘needs of.
Also I shouldnt think treated with respect should be that hard.
But thank you for trying to isolate my experience.
It not just me
@reliableCherry7906
I went through every forum thread that you have started, and all were answered with respect, thought, consideration, and a great deal of time spent. Imo.
Your experience is not isolated, unfortunately, but afaik in the minority, judging by the feedback members give.
@DavidEss Wow!
Now Im lying?
@reliableCherry7906
Of course not. I'm trying to make sense of what you are saying in the light of what I have found by reading your posts, and the often long and detailed replies that were given . You have made a complaint, and although I have no status as mentor or moderator I am wondering what is going on. In that way I am showing you respect, actually, by taking it seriously.
In some cases, as on this thread, it was a few days before you received any reply at all . Perhaps you didn't find the replies helpful, perhaps they arrived too late. But as a matter of record, I haven't been able to find any threads you started without replies.
@DavidEss
yeah so Im lying!
Ur telling me Im lying!
Let me guess u went through all my personal chats too somehow?!
Just because its not something u dont wanna hear does not mean the person is lying!!
Theres is in fact another thread like this with LOADS of responses that are like this.
Why dont u go find that and tell them all they are lying too?!?!
@reliableCherry7906
I'm not sure that really it's helpful to continue, but I do need to reassure you and anyone else who finds this thread that, although the forums are by their nature public and easily searchable by username, etc, the one to one chats are completely private.
This is why the community is reliant on accurate members feedback to help listeners give a good service.
@reliableCherry7906
As far as the searching for other threads of a similar nature goes, I am not sure how I would do that. I replied to your post because it is upsetting to me to see that after a few days noone had replied to you.
@DavidEss What happened to everytime I posted I got great replies?!
Keep ur story straight.
First I get replies all the time and now Im not haha.
Wow
@DavidEss
Exacrly what Im talking about.
U are accusing me of lying cuz its not what u wanna hear!!!
U are trying to say its not that bad and downgrade what Im trying to saying!
Hey @reliableCherry7906
I am sorry to hear about your experiences on 7 Cups, and rest assured you have been well and truly heard from my standpoint, and please never feel like you can't voice your opinions just because they are negative. The only way a service can improve, is through feedback and honest experiences. Sadly, I am just a regular user on 7 Cups - and I just want to confirm ways you can bring this forward to those in charge, should you wish to express feedback to those higher up on the site.
Firstly, I am sorry that your previous posts have not been seen or responded to - sometimes forum posts can be lost, and if they aren't put in a related forum category can often go missed. We have many users scout the forums daily, but these posts still sadly get lost. Please don't feel like you were being silenced - I can assure you that it would not be a deliberate thing unless you have been told, rather just your posts have been lost amongst the different forum posts that are posted daily.
Connecting with a Listener can seem impossible - and I can understand your frustration on this. Depending on the timezone you are on, and how popular the site is at any one time, finding an online listener can be near impossible. I can certianly relate - having been waiting in the General Request queue for up to an hour in the past when logging in on my member at a busy time. I realise this can be off putting, and we as a community may want to think about different ways we can conquere this. With the not listening, or ignoring, or even just being rude - that is not acceptable. I know you've heard this before, but I want to repeat what has been said. I can't do anything about these, neither can other listeners on the forum - however, in order to get proper action taken against these individuals you can write a review after your conversation and explain what happened. This then goes to those who can take further action as needed, so it doesn't happen again. I know it seems like a long process, but it is the only way to make sure that these reports go to the right people.
I can understand why you have been put off by listeners on this site, and I can understand that after a few bad experiences you can start to generalise - although I'd ask you to give us a chance. Many of us, are just regular people who volunteer here in our spare time, we have member accounts just like you and have suffered many problems. We have worked our way up improving on our listening skills - and many listeners on the site are fabulous, although I know this can be hard to believe when we aren't able to connect with them at this time.
When you say that the support is horirble, could you please clarify? Do you mean when you post in forums? The forums certianly aren't covered as much as I think many of us would like - and anybody can post a reply in them. Meaning, that replies don't always come from listeners, or people who are there to support you. This can be difficult, when we don't get supportive replies back, although remember that you can always flag forum posts. Being told to suck it up, and try gambling is completly unsupportive, and actually against our forum rules. If at any time, you see a repeat of this you can always contact a Forum Mentor who will be able to correct this, and hopefully also give you a more supportive response. For Future Reference, you can find an updated list of forum mentors at the bottom of the first post on this thread here. I am also a forum mentor should anything occur and you need somebody to check it out.
Wow, I am so sorry that you have been spoken to in that way - I can understand why you would be upset and frustrated at somebody saying that people have it worse, or that your problems and feelings aren't bad enough to access support. Everybody deserves to be supported - and if its big enough to be playing on your mind, its big enough to talk about
I know it doesn't help anything, but know that I hear you and that your feelings are totally valid.
I realise that none of this helps, saying that things shouldn't happen (even if truthful) doesn't change your experiences, and I don't think anything will change your experience - although one thing we can try to do, is fuel this feedback into the right places, to make sure it doesn't happen again. I urge you to go back to the listeners you have had negative experiences with and write a review based on what happened - so that they can gain coaching from the experiences you have had. Also, with forum posts - if you see anything bad, you can reach out to a forum mentor to report the post and get it looked out, as mentioned above - that way we can try and keep the forums more supportive. We do our best to monitor the forums, but they are a big place and we have limited forum mentors available so we need the community to work together on this
You mentioned you felt that you have been told that if its not praise, then it can't be said - and I really feel for you. Of course, feedback must be given in the correct way - but it is always accepted. The admin team here are able to accept feedback for different issues going on in the community, and try and find a solution. We are constantly trying new things to help our community, and with that the admin team ask for our feedback, so please know that this is certainly not the case - and that everybody deserves their voice.
Once again, I am sorry that you have had a negative experience here, I know that not much can happen to change your experience but I do hope that you are able to get the support you need - even if that involves going elsewhere. I realise that the site isn't for everyone, and after a few negative experiences it is easy to get put off, but I also speak to people daily who have been positively impacted by the site, who tell me how much it has helped them during their lowest days, or when they felt like they had nowhere else to go. And this is something that I have also found myself, that this site has been so benefical for me during my recovery - I just wish everybody could see this side of the site, and that this could be the case for all.
I hope everything turns out well for you, and please remember that if you do ever give the site a second chance, we will be here for you @kate @laura
@emsworld
to clarify:
forums: no response or told to suck it up or told oh thats nothing
chat: same thing
and yes I have tried all methods available to find a listener.
Do u really think its acceptable that I would have to wait an hour and a half or more trying to find a listener that will even respond to me let alone give me support?!
Do u think its a good thing that I should have to look for someone, find them and then have to look again half an hour later because they dont reply and seemingly dont care?
Face facts! 7cups is useless! The minority is good and has best intentions. 7cups itself has good intentions. This minority is seemingly so small and its not worth it to stay on here to be told to suck it up and made to feel worse.
My only wish is no one suicidal comes on looking for support because the actually ‘support that they would get would likely lead to their deaths.
I would be very surprised if its not done exactly that already. In fact I was speaking to someone who told me that they were given advice that could lead them to it so dont try say that its not true like u have all been trying to say to me.
Hey @reliableCherry7906
I am sorry that you were treated unfairly in the forums - if you still have the thread, then I would love to check it out as a forum mentor, so that we can make sure users remain supportive!
I defiantly do not think it is acceptable to wait over an hour for a listener, and in my original reply I mentioned that I had been on the recieving end of this. I realise how frustrating this is, and this is only the case in extreme situaitons where there is a high demand for listeners. During this time, bat calls are sent out to listeners to try and decrease the waiting times and listeners try their best to connect.
With the not responding, as I mentioned - this is unacceptable but sadly the only way to get any further action for this is by writing a review for the listener in question. As I have already mentioned, the way you have been treated by these listeners is unacceptable, and these don't reflect the majority of listeners on the site - it is very unfortunate that you have connected to the wrong listeners, and I wish that I could help change this.
I am sorry you feel this way, and I can see that your mind about 7 Cups is already made up - but I do think that the majority of people on 7 Cups, and the site itself is positive unfortunatly there are a few people who don't have the right intertions - and obviously this is something that we wish we could avoid but is unknown until bad experiences happen. I am sorry that in the past you have been told to suck it up and get on with it, but I have certainly not meant to say anything of the sort, and do not believe that you should keep this to yourself, but instead use the correct resources to help improve the site.
It's unfortunate you feel that way about those contemplating suicide and the support we provide here, I can understand where you are coming from with those having negative experiences which is why as a community we are pretty passionate about improving our standards, training and also coaching those who are new to listening so that we can ensure the quality we give is at a high standard. However, some people still slip through these measures and that is why it's super important to report these people, and leaving correct reviews to flag these problems up.
I don't think I have said it's not true at all - actually I've said the complete opposite. I have agreed that negative experiences do happen here, and I recongise why this would make you feel the way you do. I also shared my similar experiences over difficulty finding a listener, these things do happen. It would be untrue to deny everything, because although it is the minority of cases, it still does happen. Although, it's also important to remember that there is the other side of this, I realise you don't wish to speak about the positives but it's important to recognise both when giving feedback.
Going forward, I'd like to ask if you see any problem solving that could happen relating to this thread? We could brainstorm a few things that would help? If not, that is perfectly fine - I wanted to offer so that we could engage in a positive outcome. It is great to give feedback, as I've mentioned - it is a great way to overcome issues, although the only way to improve a service is by looking at it from a problem solving mindset.
I look forward to hearing from you!
@emsworld Solve the problem of crap listeners?
Why not look and see me have it heavily implied in lying?!
If this is the support u think is helpful then u dont know what support is!