7Cups Dashboard Not Working
I’ve been struggling with an issue on the 7Cups Dashboard and I’m not sure what’s going on or where to ask for help. I’ve been trying to complete the 3 activities, but the circle at the top doesn't show as completed. Additionally, when I refresh the page or return to it later, the progress resets. Has anyone else experienced this? I’d appreciate any advice or solutions!
@Astralboy
hey! is the dashboard still giving you trouble?
@Heather225 yes, it's still working. I've tried deleting cookies, signing out and back in. Nothing seems to be working
meant to say "still not working"
@Astralboy
That's definitely no good! Will you please send in a support ticket so the team can take a closer look?
here's the link: https://help.7cups.com/hc/en-us/requests/new/
@Heather225
Thanks! I've just submitted a report. Hope to hear back from them soon!
@Heather225 when does support typically reach out to us? I haven't got a response back and was just wondering what the expected wait time for bug reports are
@Astralboy
hi! the average response time is 24-72 hours, however for technical issues it may take longer as they have to send the issue to the dev team to look at. i just gave the support team a nudge that you're waiting on confirmation of your ticket.
@Astralboy
alright i checked in and the support team is pretty swamped with emails. they did say if you need this prioritized you can send the ticket in again, otherwise they will get to it as soon as they're able to work down their queue 🥰
@Heather225
Alright, thank you for checking for me!
@Astralboy It has been doing the same thing to me for months. I just quit doing it.
@tryingtosurvive2024
Sorry to hear your dash is busted too! If you can send in a support ticket for the team to investigate, we can get to the bottom of it. Here's the link: https://help.7cups.com/hc/en-us/requests/new/
@Heather225 I submitted a bug report.
@energeticAcai4232.
Thank you for reaching out. I will try and refresh it first and then if you are still having the same problem reporter as a issue you can report it at the top of your page on the right hand corner where it says your username. There's a dialog box that will come down and it will have logout or other options. Hope you get it sorted out soon and happy New year
@Astralboy
i don’t have this dashboard it must be a member one not listener one maybe ?
@SunShineAlwaysGrateful
correct - it's a member side feature!
Thank you Heather
It has been doing the same thing for me too.
