"Support" Room - Current Vibes and Behaviour

So I wanted to open this thread because I feel like I'm not the only one who feels that this is the case.

The "24/7 Support Room" group chat on the adult side has become a less supportive space, the room peaks around 18 to 24 active daily.
Because of the infrequency of downtime in the room, it makes it difficult to use it for its intended purpose.
Most of the time, the room is being used for idle convo which can make general support even more challenging.

I've also noticed that the room also attracts more trolls than other rooms, which further discourages people from seeking support.
It seems people have more or less accepted that the room functions like this, which is unfortunate because it shouldn't be this way.

And while I don't expect it to change overnight, these are my suggestions for improving the room's quality:

1. Having it open for a full day but only during certain times of the week, with guided group support sessions for general mental health.
2. Encourage members to use already existing rooms for specialized support.
3. Encourage listeners to reach out to members looking for individual support rather than redirecting them to "Browse Listeners".
4. Reinforce room purpose, "Support Room" should be for support. Promote the spaces on cups that are for light-hearted or casual convos.
5. Encourage newbie participation and inclusion.

Again while I don't expect the issues to be resolved overnight, this is what I think could improve the room.