Canceled Therapist Fee and Can't Log In
I was going to try out the free 3 day trial, but changed my mind. My bank shows a charge, and then that charge being removed, obviously 7Cups' way of verifying my card. I went into my account and cancelled the subscription probably 30 minutes after starting it. I was in an incognito tab at the time. I went to a non-incognito tab and tried to log in, but it's saying I have no account with any of the possible e-mails I could have used? I think I used the default account name that guests get as well, but I can't remember what that was. I already contacted support but (as is the nature of someone who was interested in therapy for anxiety) I decided to post here as well. I just don't want to be charged for something I never used, and can't even access.
@DanStar
Hey there! Shoot us an email with the email ID you used to create those accounts & we will try to help sort through this for you. You will not be charged.
Community@7cups.com
Thanks!
@Laura
Hi, I am also having the same problem, I have emailed the community team, however it said that to expect a reply within 3 to 5 business days. I am scared that it might be too late then. I have clicked on the setting and it showed nothing when I clicked on manage subscription. Does that mean that it has already been cancelled? If so, when would I be able to retrieve back the fee that was initially charged from my card?
Hi, I am also having the same problem, I have emailed the community team, however it said that to expect a reply within 3 to 5 business days. I am scared that it might be too late then. I have clicked on the setting and it showed nothing when I clicked on manage subscription. Does that mean that it has already been cancelled? If so, when would I be able to retrieve back the fee that was initially charged from my card?