Finding and Using Resources at 7cups/How do I request new counselor on 3day trial/Should i submit form to be unmuted?
I just found this so thought maybe I should try here.
I am wondering how to request a new counselor. I am in 3 day trial and mine has not responded much.
I was muted for a year from chat (35+ Support Room). I didnt even know i had three mutes. I have not submitted form to be unmuted because maybe they were right?
The listener i felt most connected to. . . dont think they want to talk any longer. It is difficult to find someone to talk with since i am muted.
I am trying irl to get help.
i took too many pills this weekend, have lost my job, my husband is drinking to much and behaving erratically, winter time and my birhtday is never good for me anyway.
i dont want to harm mysel but everything is going downhill and the thought is never far from my mind.
i lost my job and have reverted into isolation.
if anyone thinks they can help with any of this i would be very thankful.
thank you
The best way to get a response is emailing community@7cups.com although that can take days to hear back. With the 3 day trial try LaraG aka laragregorio - I would just copy and paste the message to both with a note it was sent to both accounts.
If I were you I would ask about the year mute! Sometimes innocent users get muted by accident when there's a spammer in the room. Other times mods just mess up. LaraG has nothing to do with that, so the email option is a good one to use there.
I think the therapy stuff should have a separate method of contact that's responded to more quickly as waiting a few days during a 3 day trial really isn't fair. There's a fair bit of info that's not easy to find on the site and lots of questions are being asked in multiple threads. I'll submit that to the question box.
I just found this information:
How do I switch therapists?
You can switch therapists in your account settings one time. To do so, simply:
Login to the account you purchased in
Click your profile image at the top right
Select Settings
Click Manage Subscriptions
Select Switch Therapist
https://www.7cups.com/supportDesk.php
@AffyAvo Hi there!
SUPER information for that user that posted on this topic, extremely useful for them-
Thank you so much for your input here!
-Counsellor A.J
7 Cups Mental Health Clinician
@CalmCoach
Thanks! I find it takes a while to sort things out and I'm still confused on things myself, so I'm willing to share what I know!
@AffyAvo
It was an excellent post with spot on instructions with the process, so I'm glad you were able to share your knowledge with the OP and others who encounter a similar or, the same issue in the future- they will have great ease with your helpful instructions! :)
Warm Regards,
-Counsellor A.J
7 Cups Mental Health Clinician
@AffyAvo
thank you so much for responding. i have a new counselor now so we will see. i am not saying the other one was "wrong" or that i was "wrong."
just perhaps not a good fit or the timing was off.
i feel in a bit less despair since having someone - a few someones - acknowledge my existence (ha) and try to help me with the things i struggle with.
thanks again for your kindess
