How to end/cancel therapist sessions in 7cups?
Hi!
I ordered therapist for one month in 7cups and gave my bank account info when asked and everything... but she (Therapist in 7cups) just aswered to me in the beginning but soon she didnt answer anything at all. And then our conversation disappeared soon fom my chatlist. And i was thinking maybe im not paying then of anything. Im just suddenly afraid if im still paying somewhere. Just cant open my bank account right now i was able to see if theres money disappearing still to 7cups. So i dont know. And im worried because its so expensive.
LittleDuck
@LittleDuck1994
Hey. I am tagging someone who might help you out. @LaraG @LaraGregorio
However, I strongly recommend to send a email at lara@7cups.com (it's L not i there, be careful) or community@7cups.com
This person is dealing with the therapists platform. www.7cups.com/@LaraGregorio
@cristiana33
Thank you so much:) Welll i try and wish i can get help to that i can make it sure it has ended or i can solve that with someone from where i can stop it if money is till disappearing from me. Just overall experience wasnt so good because she answered just in the beginning and i waited and waited and i think there was really many days she didnt answer until our conversation disappeared... And havent been able to open my bank account to check it if money is still going somewhere.. Thank you
@LittleDuck1994
Evidently you go to your Account Settings to cancel (per https://www.7cups.com/supportDesk.php ). I'm not sure what that looks like exactly. Good luck!
@JBlue
Thanks that helped. But still wondering why she suddenly didnt answer at all even there was 3 weeks left and maybe some days after that her account just disappeared from my chat.
Okay if i found this info from my account, so no one is taking money from me anymore?
"Online Therapy Subscription with Myrna Pledger, MA, LCPC Expired/Canceled
Subscription StartedNovember 10, 2016Recurring Charge$150.00 Monthly"
It was just weird its quite a amount of money and she just answered when was the first day, and after that just little, after 3-4 days nothing at all, i waited some days because i was hooked and waited for help because she was good, and then her name disappeared from my chat. Possible she ended the chat with me just?
@LittleDuck1994 Sounds like they did indeed cancel it, but you might want to be sure you didn't get charged for a second month (assuming you only recently canceled; I'm not sure whether they would be billing you on the 10th of each month or the beginning).
As for why your therapist went silent, you should definitely contact the powers that be (Laura D mentioned in a post above). To have a paid therapist go silent with no explanation strikes me as highly unprofessional. There may be some perfectly benign reason for this, but you have a right to the service you paid for, and my understanding is that 7 Cups therapists promise to be available every weekday for at least one reply.
@LittleDuck1994 I meant Lara, not Laura
@JBlue
Yeah thanks... Sent e mail now. Even if i paid now for december too i wish the solution would be good therapist for two months then of they cant return my money back... Dont know because cant log on to my bank account yet but next week yes i get help to that log in problem i have there and can see. Thank you...
Duck1994- Let us know if this situation was resolved to your satifaction, please. You paid for the online Therapy, and are entitled to receive satisfactory Service, as per the stated Terms
I wonder if your situation is similar to what happened here?
Hopefully LaraG will get back to you soon!
