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I'm new...paid $12.95...not sure what it was for...can a leader please let me know? I'm lost...

User Profile: seawoman127
seawoman127 March 17th, 2017

I just paid $12,.95 for a risk free month... Not sure , a month of what? Can someone please let me know? [Edited for sharing email] ...I think it's a risk free month....then I ended up in the therapy section and they wanted more money...I'm really confused....would appreciate some direction..thanks

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User Profile: seawoman127
seawoman127 OP March 17th, 2017

I'm a night owl...,anyone else? If this is a daytime site, I need to know...thanks... Indy

User Profile: seawoman127
seawoman127 OP March 17th, 2017

I don't see anywhere that it's posted how to contact management....I need to know what happened to my $12.95....is it refundable if I can't get around in here, can't make it work....please advise...cindy

User Profile: vivelespatates
vivelespatates March 17th, 2017

hey @seawoman127, it seems to me that you subscribe to the personalized growth paths and other tools on the site (Monthly Email and more).
you upgraded your account, this option was offered to you and you choosed to get more tools on 7cups in exchange of an amount of 12,95$/month , this was facultative and a choice from you. the option with monthly payment can not be paid back, but you can cancel it in your settings under Manage subscription, so you are not charged next month. You will keep access to all those tools for the month that you already paid for. The "30 day money back guarantee." was for the options on yearly subscription and more long time, not for the option paid every month. it was clearly specified on the page, where you choosen to subscribe.
For the therapy thing, again, it's totally facultative and up to you. I still encourage you to well read the FAQ about therapy section before to enroll in it. So you know what expect.
I hope it helps

5 replies
User Profile: seawoman127
seawoman127 OP March 18th, 2017

@vivelespatates. Okay..thank you..it's just a very confusing site to me...for example, I can't getbthe path numbers to respond past one. If I'm supposed to go up the path, there doesn't seem to be a way...oh well...glad I didn't spend $100 or something...seems like a gimmick..no one to contact, no one has answered except you here on this section...no central info place...thanks, cindy

4 replies
User Profile: vivelespatates
vivelespatates March 18th, 2017

Hey @seawoman127, if you need to use the growth path, access to your personalized growth path that you have paid for. how get unblocked if you struggle with a step or seems have an issue with level up. you can message me and I will try help with it.

User Profile: wonderfulMagic99
wonderfulMagic99 March 18th, 2017

@seawoman127 For help you can go to the support & feedback link at the bottom or email community@7cups.com

User Profile: vivelespatates
vivelespatates March 19th, 2017

@seawoman127
admins rarely check the forums as they are very busy ! but you can always join them at support@7cups.com ! They will answer emails :)

User Profile: affectionateOwl4649
affectionateOwl4649 March 20th, 2017

@seawoman127 there is no way to contact admin and they do not issue refunds.

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User Profile: crimsonMelon8700
crimsonMelon8700 March 17th, 2017

It looks like you have subscribed to a personalised growth path.