Is this a glitch?
I was just wondering if anyone else has had this happen to them. I'm a listener and I have formed a friendship with one of the members I talk to. We talk pretty frequently and all. Sometimes though, I happen to be online, helping other people, and I glance at my 1-1 chats list and see that user as Online. I've mentioned that to them once and they said it wasn't them because they couldn't really talk at the time. This has happened over three times now. I see them as online, they stay online for about five minutes, sometimes less, then go back to offline again. And this happens at times when I know they wouldn't be available anyway. Is this a known glitch? Does 7cups tend to show people wrongfully online when they're in fact not? Just curious.
It has happened to me the other way around. People message me expecting to chat because they think I'm online, but my status is really offline.
@SkylerBlack77
@RarelyCharlie
Was it just set to offline or were you really offline at the time? Did the people tell you that you appeared as Online for them and that's why they messaged you? because they could've messaged you even if you showed up as offline.
It only happens when I'm logged in and my status is set to offline (red, as it is now). People message me expecting to chat immediately, and when I ask why they did that they say my status is showing as online (green) to them.
If I'm not logged in at all, it doesn't happen.
@SkylerBlack77
@RarelyCharlie
I see. A bit different from my case though. A member can't even set their status as offline or busy. They're always set as Online. So it's just strange that I see that person appearing as Online for a couple minutes and then as offline again. But it's comforting to hear that you're also facing a similar glitch where people see you as online but you're set as offline. It's just disappointing sometimes because I'm happy when I see them online but a lot of the time that happiness is taken away immediately.
@SkylerBlack77 Hey that seems to be upsetting, and i think its probably the site's glitch. Have you tried submitting a support ticket? Here is the link, https://goo.gl/VKbB8J just scroll down and at the bottom click on "submit a support ticket" to report the glitch. Hope it helps :)
@Harsvin
I did submit a ticket a couple hours ago. Should I be expecting a reply at all or?
@SkylerBlack77 It will take some time for the team to fix the glitch, that is within 3 to 5 business days of your submission.