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PLEASE HELP!

User Profile: KeithWestbrook
KeithWestbrook February 23rd, 2018

Hello, my name is Kit and I need urgent help from anyone who can give it!

I am currenty on my friends account, he was kind enough to let me use it to post this. My name is Kit and I recently logged out o fmy 7 Cups of Tea account, hence why I am using Keith's, I realise only now that when I created the account yesterday, I must have signed up with the wrong email adress! Now I can't get back in!

When I tried logging in just now, it said there was no account with that email, so I typed my email in differently and lo and behold, there was an account, but the password was incorrect, I tired to reset it but no email showed up in my inbox, which means yesterday when I signed up I typed my email incorrectly, and it just happened to be a real email belonging to someone else!

My accounts name was pastelkit, the email I typed by accident was '[email removed by FM @RaCat]' and my real email is '[email removed by FM @RaCat]' PLEASE, I DON'T WANT TO LOSE MY ACCOUNT FOREVER BECAUSE OF A STUPID MISTAKE I MADE, If anyone could help me, I would give you the world. :'(

2
User Profile: RaCat
RaCat February 23rd, 2018

Hello Kit,

I am sorry to hear that you faced this issue and I can imagine how upset it made you feel. It is never fun when we can't log to our acocunt and I can imagine it's pretty annoying and sad at the same time. Though, I am glad that you are reaching out for help and trying to fix it. Sadly, we can't do much in these forums, but if you email community@7cups.com and explain the issue as detailed as you can, I am sure they will be able to help you.

Also, I needed to edit your post a bit because we are not allowed to share our personal info in the forums but when you are emailing community, you can include your mistaken and real email for them. I hope it all goes well for you heart

@KeithWestbrook

1 reply
User Profile: KeithWestbrook
KeithWestbrook OP February 23rd, 2018

@RaCat

Thank you very much for this information, I'll send an email and hope for the best.

I really appriciate the help, thank you. <3

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