Skip to main content Skip to bottom nav

problem with reactivating account

June 27th, 2022

So today i tried put my account on self care/deactivate my account. If some of you aren't aware about the difference between them - basically both are similar, only difference is when you deactivate your account it will tell "account not found" and on self care it will tell "account on break"

But what happens when you try to reactivate it? If you simply want to get back on account you'll log in and it will show up a window where you'll be asked to activate it again

_1656312263.InShot_20220627_121411175.jpg


Today i tried to reactivate my account for some reason when i logged in, i didn't got the above window which would ask me to activate it again. Instead my listener account showed as if it never was on break, except dashboard everything was broken.

_1656312583.InShot_20220627_121931126.jpg

I got really anxious and thought my account is broken. Luckily i recalled the url for conversation menu, that is - www.7cups.com/chat

After which i got the reactivate popup and it worked. This would be helpful for someone who recently deactivated their account and looking for a solution but this should be fixed especially for mobile user this is terrifying.

@7cupscommunity @prashpal84 @electrictouch2533 @bubblegumwings1234 @chetan1408 @mistymagic @fristo

3
June 27th, 2022

@rarelycharlie

1 reply
User Profile: RarelyCharlie
RarelyCharlie June 27th, 2022

@CallMeNaman2002 That's a weird bug. Maybe it's because they changed the URL from /listener/ to /dashboard/ and that broke something? But that's just a guess. Generally, to get accounts fixed and to report bugs, Submit a request.

Charlie

load more
User Profile: 7CupsCommunity
7CupsCommunity June 27th, 2022

Thank you for the information, we have sent the information about the bug to our developer team to look into this matter.