Notification regarding external links and login status
Hi, all. We are aware that some members are experiencing a technical issue where their accounts appear to be logged out when clicking a link to 7 Cups from an external source (such as an email or social media site). We understand this can be frustrating when you are trying to access support or connect with others.
If you encounter this, please try the following workarounds:
Refresh the page: Once you land on the page and it looks like you are logged out, simply hit the refresh button. This often corrects the display status immediately.
Open in a new tab: Instead of a standard click, Right-Click the link and select "Open in new tab" or "Open in new window."
Copy/Paste: You can copy the link text and paste it directly into your browser's URL address bar.
We are actively working on this, and the issue will be fixed in an upcoming update. Thank you for your patience!
To keep this announcement easy for everyone to read, please do not reply to this post.
If you need a hand with anything else or if the refresh trick isn't working for you, our support team is ready to help! You can reach them here: Submit a Request
Mobile bowser work around:
I have this issue every time I open 7 cups using my phone browser from Google. My work around is to just use a link, typically community or home (drop down from the teacup in top left hand corner).
Refreshing doesn't help for me. (Hopefully this post is helpful, feel free to add info to OP and delete to keep thread less cluttered).
