Tech issue
Can anyone help?
I've not been able to access group chats from my phone browse for a long while now. I've just cleared cache and updated my chrome browser but still no joy.
Does anyone know what the problem is or how to fix it?
Thanks, Sasha.
@Sasher
Idk if this would help, but this might help..? going into desktop view on the phone in case the phone is stuck on mobile view when viewing the site so a lot of stuff gets cut off owo
I'll send pics and numbers of what to do so it's visually more easier to follow!
Step 1.)
Step 2.)
Step 3 & 4.)
Hope this helps! If it doesn't I can see if there's other ways to solve the issue O: also just in case you get confused I'm not a fellow devolper of the site for 7 cups of tea, just a person who wants to help whenever I can xD
@rinniechan 
@Sasher My phone does that too but I found it I refresh it (sometimes 2 or 3 times) and give it a second it shows up. Can't promise that would work
That's not working either
@Sasher Dang! Sorry it didn't help. I hope they fix what ever is going on.
Thanks. It's still broken though
@Sasher
Other than the group chat, does everything else work or there are other parts of the site that you also can't see?
I'm starting to wonder if it's possible that for the mobile version, if they haven't updated or don't support your current phone model you're currently using
I've sent a bug report so it might be to do with the model of my phone.
Everything else is working as normal. I'll try on my laptop tomorrow. Thanks
Have you submitted a bug ticket? https://help.7cups.com/hc/en-us/requests/new/
Yus. Thanks
Apps stopped working for me now too 🤷🏼♀️
You can send a ticket to see what the tech support for 7 Cups says
@Michael205 I have done, thanks. I haven't had a response
@Sasher
Perhaps review your account status with admin. Send a ticket to see if your account potentially may be banned then wait for 7 Cups to get back to you. However the fact that you're able to use the forum feature fine means it's more likely to be a technical problem.
@Michael205 yes, I assume technical as everything else is working and I've had no emails or notifications to say anything is wrong.
I submitted a ticket without response. Maybe I should try again 🤷🏼♀️
Here's a couple of suggestions:
Have you cleared your cache and cookies? Uninstalled and reinstalled the app?
@EmbraceYourWings9340 yup tried everything
@Sasher
Hope u can gain accessed to rooms soon
@Heartsandrosesandpaws thanks 😊
It helps to know what phone you're using
A smartphone or a flip phone?
@Sasher
Are you using a 7cups app, or just a browser window? If it's an app, maybe uninstall it, then download the most recent version and reinstall it. If it's a browser, try a different one.