help.
I have attempted to cancel my subscription twice, and have been charged on the 9th of July $204, and $210 on 9th of may. Does not even make sense if the recurring charge is also 12.65 and can cancel anytime. Very concerned and upset. I cannot afford that much out of my account, and worried this is going to happen again.
@Studentfail
Hey! I'm sorry this has happened. If you haven't already, please e-mail 7 Cups at support@7cups.com about this situation and they should be able to help you out.
@SilentSerenityy thanks for reaching out. Yes the email should work
It sounds to me as you registered for therapy, in addition to the subscription for personalized account.
For seeing, editing or cancel any subscription (membership and/or therapy), you can click on your picture in top menu and then click on "My Settings". On this page if you scroll down, you should have a button called "Manage Current Subscription" , on which there are all your subscritions and the option to cancel them. I hope it helps!
By cancelling them, you will keep your privileges for the period that you already paid and will not get your money back for the days remaining. It will be cancelled for the next month and not getting charged again..
If it does not work, please email support@7cups.com
Tagging: @LaraGregorio