Skip to main content Skip to bottom nav
Talk to a licensed therapist Wherever you are, whenever you need support. Get matched
  1. Forum
  2. Newbie Hub
  3. Account problem

Account problem

User Profile: Fiorellino16
Fiorellino16 July 23rd

Hi everyone. I'm having a problem with my account. I can't find a way to change it. Could someone please help me? Thank you so much for reading this post🫶🏻

7
Considering therapy? Talk to a licensed therapist, wherever you are. Get started
User Profile: Sunisshiningandsoareyou

Hiya @Fiorellino16 what issue are you experiencing with your account?

4 replies
User Profile: Fiorellino16
Fiorellino16 OP July 23rd

I what to add what I'm supposed to talk with people. When I was log in I don't do it but when I finish I can't add it anymore. Thank you for answering me 🫶🏻

3 replies
User Profile: Sunisshiningandsoareyou

Like the bio you mean? 

Are you using the app or the website? @Fiorellino16

I haven’t used the app in a while so unsure of it, but you can try updating the 7 cups app and clearing the app-cache data on your device and then try again. 

If it doesn’t work still or you feel it’s a technical issue then please submit a tech ticket here for the team to take care of: https://help.7cups.com/hc/en-us/requests/new?ticket_form_id=360002045893

I prefer using the website for its convenience more. So if the app doesn’t work for you still, you can try updating your bio on the website too.

Simply log in, click on your profile picture, go to Settings, add/ edit bio section or any other details and information you see on this page and then scroll to the bottom and click on “save changes”. The information will be reflected on your profile as you want. 

Let me know if this works or you have any other questions. 💛

(Also had to remove your other post mentioning the same thing, as our forum guidelines do not allow multiple similar content posts or cross-posting) 
2 replies
User Profile: Fiorellino16
Fiorellino16 OP July 24th

No, I mean like the things That I prefer to listen (for example depression, anxiety, break up in relationship and other.) When I was doing the log in in the app, the app told me I can add it later If I want. But now I don't understand where I have to click for add this information. Thank you for answering me

1 reply
User Profile: Fiorellino16
Fiorellino16 OP July 24th

I mean like the supported Issues. I don't know how to explain it

load more
load more
load more
load more
User Profile: HarborMind
HarborMind July 24th

Hi there. You can do this by using the browser, clicking on your profile picture, and hitting settings. That should send you to the page you are looking for :)

1 reply
User Profile: Fiorellino16
Fiorellino16 OP July 24th

Thank you so much for helping me 🫶🏻I resolved everything thank youu🫶🏻

load more
Feel better with online therapy Professional, confidential and affordable. Start today
*Support Forum Disclaimer
My communities
Community guidelines
Report an issue
Considering Therapy?
Talk to an expert therapist