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1 on 1 Chat question

User Profile: TruckKnitter
TruckKnitter October 20th, 2021

What is the best way to start a chat with a listener when they have a "chat now" button.?

2
User Profile: AffyAvo
AffyAvo October 20th, 2021

@TruckKnitter When you click on chat now, it's supposed to just send a request to chat. A listener typically sends the first message to you. Once that begins you can answer any questions they ask, introduce yourself, etc.

I also noticed there is a bug, some listeners show up in some places with their status as online with the chat now option but elsewhere they are not. When this is inconsistent clicking chat now actually doesn't send a personal chat request, instead the option to send a message comes up. In that case you can just close it if you want someone who is available in the moment, or you can start sending messages. You can either just respond with an offline listener at each other's convenience or you can ask to set up a time for when you're both available.


@7cupscommunity can we have this issue fixed too?

1 reply
User Profile: 7CupsCommunity
7CupsCommunity October 21st, 2021

@AffyAvo

Thank you for the feedback, we have forward this over to the Developer team to look into this bug as well.

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