Errors within 7cups site itself
Hello! I'm hoping to find a way to contact a site admin of some sort, because I keep getting errors! I've been with 7cups for a few weeks and it really helped me, so I wanted to "give back" and created a Listener account. However, immediately after my very first chat with a member (we only exchanged greetings), I got an error message and now even my Member account will not allow me to chat, either 1-on-1 or in Group. I put in a support ticket, but it says it'll take at least a week to respond. Does anyone know what I can do in the meantime? I don't want to make another account; I'd like to be able to continue using the site (at least as a Member) until they have a chance to review what happened!
I can't reach these boards via my Android app on my phone, either; it gives an error. I can only see them when on the Desktop version of the site.
I don't know who to reach out to; can anyone help?
@goddessdawnie
Hm, that is strange. It's right of you to have sent a support ticket! I'd suggest logging out and deleting any cache in your browser and maybe try to log back in? If you have the same password for both accounts, I think that can sometimes cause an error so I'd recommend having different passwords for each account.
If you're a very new listener, there could be restrictions in place based on how much experience you have. The Listener Support Room should be accessible to you though. Some members do not allow listeners to directly message them as well - they're just some things to consider.
I hope this all gets sorted for you soon!
@SilentSerenityy Thank you for responding. Both accounts have the same email address, and I can't set seperate passwords -- when I log in, it asks me which I want. I have logged out and in; uninstalled and reinstalled the application on my phone, and that didn't help -- plus I'm having the same issue on my desktop, although at least I can get to the forums here. I can't get to any chat or community areas on the Listener account whatsoever. I do appreciate your time! Maybe I will just have to wait until they have a chance to review and find out what happened. I can't even chat with the Noni-bot!
