My Therapist Left?
Hi,
I'm not sure what happened, but I've been speaking to a professional therapist 'Anna' for a while and suddenly my chat with her has disappeared.
I put in a tech support request, but haven't got a response.
My therapist was really important to me :(
Please help.
Thanks
@brainfreeze
Might be best to email community@7cups.com but your therapist could be on your progress page. After 7 days of not talking a person falls off your active list
@BurningEmber
Thanks, but we were just talking the day before this happened.
I've also emailed this address and put in a support ticket :(
The username was Anna-Kate Miller
I don't know any other way to reach back to her. My card on file is valid. I think this was a billing issue.
I'd at least like to get a copy of my conversation with her. It was really valuable.
Please respond to my support tickets 7cups!
Thanks,
@brainfreeze
I can't seem to find her. I hope you get a response soon! @LaraG
@BurningEmber
They responded to my email and said, "your renewal payment was declined by your bank"
I can't figure it out. I called my bank and they said it is fine.
I just want to pass along this message do my very dear therapist (Anna-Kate Miller, LCSW if anyone knows her and could pass this forum thread link along to her):
I did not abandon our chat. There is just some odd billing issue I am struggling to get figured out.
Thanks
