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No longer able to use 7Cups on iPad

July 23rd, 2020

For the past several weeks I've been completely unable to use 7Cups on my Ipad, even though I had been able to before. The site allows me to login, yet I see a blank page with a bunch of code instead of my usual member homepage. Refreshing the page does nothing. I've cleared my cookies and browser data and that has done nothing. This has been really difficult because I feel the loneliest at night and it's difficult for me to use 7Cups on my laptop in bed. I have to hide that I'm here because my parents don't know about my feelings and I'm nowhere near ready to open up to them about several years worth of stuff. It's far more discreet for me to use my Ipad in bed at night. I attempted to download the 7Cups app but my Ipad is too old to support it. I would greatly appreciate any help or advice!

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User Profile: AffyAvo
AffyAvo July 23rd, 2020

@PhilosophicalLion1320 You can use this form - https://help.7cups.com/hc/en-us/requests/new

1 reply
July 23rd, 2020

@AffyAvo

Thank you! :)

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User Profile: CaptainOfficeSupplies
CaptainOfficeSupplies July 30th, 2020

@PhilosophicalLion1320 The same thing happened to me! I fixed it by clicking on the cup icon and then everything was suddenly normal.

1 reply
July 30th, 2020

@CaptainOfficeSupplies

Hmmm...I'll keep that in mind, but I'm not even sure if I would be able to get that far, since I can't access my profile page. Thanks for your input though!

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User Profile: Lexloveslife
Lexloveslife July 30th, 2020

I see this on my macbook's safari, haven't tried chrome. Did you try any web browsers? I usually have to close the page and retry, then I'm taken right to the home page without having to log in again

2 replies
July 30th, 2020

@Lexloveslife

I only use Safari since my ipad is too old to download the app. I've never had an issue logging in on my laptop, only the ipad. I always try reloading the page and it hasn't worked.

1 reply
User Profile: Lexloveslife
Lexloveslife July 30th, 2020

@PhilosophicalLion1320

Your laptop is an Apple one? I ask because it really just may be a 7cup-safari thing if it is working fine on a different browser. I'm sure they'll fix it soon. It only started for me today, so it is possible the glitch hasn't been widespread enough for them to know

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