Selecting a chat topic to have a better experience

Hi everybody! I'm a listener here on 7 Cups, and there's a suggestion I'd like to make to all 7 Cups members wishing to get the best possible experience here.

Selecting a chat topic can make the difference between an averege experience and a deeply helpful one. You have the option to select a topic when you submit your chat request, but not everyone does. I understand there may be many reasons for this, including the fact that you may want to deal with multiple topics. However, after two years of listening experience, I can ensure you that users who select a topic are the ones that get the best experience and receive the most helpful support.

This is simply because we listeners have topics that we can better relate to, that we are more comfortable with or have more knowledge about. Selecting a topic gives you a far better chance to connect with a listener who can be truly helpful for you. Of course we always do our best, but as much as we'd love to help everyone, we are human and there are areas where we are more effective and others in which we struggle, and we may not be able to offer the best experience for you.

So if you want to get the best possible experience, please, remember to always select a chat topic - it only takes you a moment and it can make a big difference for you!