Hi! Question....
I started on this site around 2 weeks ago. Was randomly assigned a therapist who never replied so I switched to another therapist. I know you can only switch therapists once but the second therapist also replies like maybe once a week and is never available for live chat even when they tell me they will "definitely be on at [certain time, certain day]". Is there really no way of making another switch?
@soundparasite
Email community@7cups.com
Therapists are supposed to be responding about 5x a week, so the therapist you're matched with isn't maintaining what's expected from them.
@AffyAvo
Thank you!
@soundparasite Just making sure- Are you talking about an actual professional therapist here on 7cups or a Listener? Some people tend to call Listeners therapists, that is why I'm asking.
@SkylerBlack77
No, the certified therapists. I'm paying the monthly fee.
@soundparasite I'm sorry to hear that people are having negative experiences. I reply at least once a day and will let my clients know in advance when I will not be available. I believe you can also contact Laura for some additional tips on switching. I'm not sure what the maximum number of switches are though
@Jamie0906
I sent in a contact form in the support section a few days ago but haven't heard anything. I'm not sure which contact method to use that will actually guarantee a response. Also, nowhere did it say that I was only limited to 1 switch when I signed up. I only found out when I was searching up forum threads.
@perfectresonance I'm not sure which avenue would guarantee a response but I hope you are able to resolve the issue I was not aware of clients only being able to switch once
@Jamie0906
I copied this from the Online therapy section of the Support & Feedback section:
How do I switch therapists?
You can switch therapists anytime in your account settings, under manage subscriptions. You can have us assign you another therapist, or you can opt to browse the therapist profiles, and select your new therapist. You may only switch once.
@AffyAvo ah I see. Thanks for the information 😃