How I found bliss to my problems

I was watching videos on youtube about the topic of what to do once you start having suicidal thoughts. At the end of the video was some referral links, which also included a link to here.
It is a little bit weird though. I was asking for help from someone, and they were not the best helper. I didn't feel as if they were being empathic enough. So as I result, I wanted to volunteer because I have this talent which makes it easy to put myself in others' shoes. So I have not solved my problem yet, But I'm hoping to do so by making connections with others. I do not know if this will make me a bad listener. I do not wish to mess up the way the system works here, but I just wanted to do something different.
If this is not okay, please let me know so I can stop messing up, if I am.