• Please give Chatroom Mentors and Chat Support 60 seconds to read and respond when a listener reaches out for support, they are the only ones trained to help you out with chats. If you are requesting chats, please describe the problem in *5 words or less*. If there are none around you can use the CS FAQ or fill out the Listener Support Request form
• Peer Supporters are experienced listeners trained to support you after a hard chat. Please stop other conversations if there is a question to ensure help.
• Your Chat Support Questions Answered: Frequently Asked Questions

If you are currently in crisis please visit this page.

If you feel a participant is in a crisis, click "Refer" on one of their messages.

You must be sober while on your listener account. If you need personal support, switch to your member account. If you feel upset after a hard or triggering chat you can speak to a Listener with a "Peer Support" badge.

• Listener Chatrooms are a place for kind, supportive, open-minded conversations only
• Graphic, flirtatious, and sexually suggestive language, profiles, links, and content are strictly prohibited. See the General Guidelines on Choosing not to engage in sexting or flirting!
• Do not ask for or share social media, personal contact, and confidential information about fellow listeners or members (this includes revealing your member account, or talking about other listeners who are not present, or anyone's username).
• For moderation and inclusive participation, please use English to chat.
• Please use your mute button if you wish to not engage with another participant in the room instead of engaging in conflict. In case of conflict with a Moderator, please resolve the same using a personal message.
• Don't SPAM the room, please do not give medical advice, and let's keep religion and politics out of our support area.

• The minimum age to be a teen listener is 15.
• At 18, you are an adult listener. If you are in the wrong age group, please log out and email community@7cups.com with your username and correct birthday so your account can be corrected.

Events and discussions regularly take place in these rooms. Please participate positively and keep to the theme of the room, or you will be warned.

• If you need Peer support, Chat support, or Listener Group Chat moderation-related support, please request through this form!
• Any attempt to bypass a mute or account ban will result in removal from the site.
• Want to help make the community a more cheerful place? Leave an appreciation message for a kind chatroom participant here.
• If you need to report someone’s behavior, submit the report through the Helpdesk! To learn how to, read here!
• If a pop-up room needs to be opened/closed, please submit your request here!
• Here is the detailed chatroom rules guide!