Community Liaision Account!
Hi All!
As many of your know, @Heather, @Iara, @Amelia and I all get many Private Messages every week! In order to better communicate with the community, we have set up a Community Liasion account that ALL users are welcome to message for extra help & to get questions answered.
You can find it here.
To start we will have @Dillion helping to respond to people who use this account. Dillion is an Ambassador who has a positive, supportive voice. He is knowledgeable about the community and will be able to help answer questions.
If this project is successful, we may add more people to help manage this account.
Please feel free to message this account if:
1) Questions about active listening skills
2) Questions about how to get more involved in the community & who to talk to to get involved
3) Questions about listener or member rejections.
Note: Please do not include specific information about why your account was rejected. Make sure to refer to the support FAQ first. If you message us, we will point you to the Account Review Request form. If you need to report a bahviour about a listener, please leave a review, or if you need to report a fellow member, please email our Community Team.
4) Questions about the site or app
Please do not message this account if:
1) You want to report specific users for poor behavior
2) You want to know why you have been muted - If you have been muted for a 3rd time, resulting in a one year mute, please fill in the Mute Lifting Review Form.
Thank you all!
Hi I accidently blocked and reported a listener and I feel really bad about it because they were really helpful and I don't know what to do about it.
@SpyroDactyl If you accidentally blocked and reported a listener, please email Support@7cups.com to request them to unblock the listener, and email Community@7cups.com to let them know that you'd like to revoke your review for this listeners name. Hope this helps!
My son died and they brought him back so upset sorry
@amberlilly123 I'm so sorry you have went through this trauma. No parent deserves that! I truly hope everything works out for you, and I will definitely be hoping for the best!
@amberlilly123
I'm sorry to hear about this, but you may find better support in the Grief & Loss community. Take care.♥
Awesome!
I'd suggest making the bio a lot clearer and in depth though, as in directing members to listeners to chat about personal issues and stating clearly that it's for questions so members don't get let down.
@SilentSerenityy Thank you for the feedback! I will definitely try to get this stated on the profile page soon!
@CommunityLiaison
Much better and clearer! :D
Are there any good life hacks for bipolar disorder?
@discreetBalsam7600
What are you referring to life hacks? I have bipolar disorder.
@discreetBalsam7600 @Twest5277
We have some great resources in our forum category for Bipolar Support Community. I'd encourage you to check it out and see if you find anything you're looking for! You can also check this link out here. What I have done is narrowed down your search for listener that are Verified Listeners, meaning they have been verified by another high quality listener, and meet the requirements to become a high quality verified listener in the listener community. I hope these resources help you find what you are looking for.
Don't get close to people and don't take your wall down.
How can I change my username?
I noticed that your organization endorses breast cancer awareness and it's a very important cause. I was wondering how you feel about Suicide Prevention... it's 100% preventable , but we must talk about mental health and or lack thereof so that it reduces the stigma that people associate with psychiatric disorders... thank you.
@RoxySpectacular Excellent point! If you want, you can PM me, and we can talk more in depth about this special event you'd like to take place :)
What do you do when someone talks about ending their life?
@laubyj868
Thanks for reaching out! First, I hope you're doing okay!! Those are tough chats to take. Second, I have a few resources for you. It is important to remember that here at 7 Cups we are not a crisis resource. As you know, our listeners are not trained to handle crisis chats. Therefore, if someone tells us that they are actively suicidal, we need to refer them to the suicide hotline (typically we give 1-800-273-8255 or www.suicide.org as the referral information for individuals in the United States and we use this international list (suicide.org/international-suicide-hotlines.html) as well). After you refer the person to the suicide hotline (give them the info needed to contact that organization), it's important to go ahead and let them know that listeners at 7 Cups are here for them once they are safe again and then go ahead and end the chat. Having those boundaries is hard but very important. If you ever lose track of that referral information,you can also find it at the top of the chat box when you are in a 1-1 chat. If you ever have other questions, need to refer a chat to another listener, or need help from a mentor to get through a chat, you can click on the question mark at the top right corner of the chat box. This button will take you to the Listener Support Room (LSR) where other listeners can help. It is also one place where you can connect with a peer support person after a difficult chat.
Here are some other resources that you may find useful:
A forum thread about chats with a suicidal member/guest (On Suicidal Guests and Members: A Complete Guide)
An awesome resource with a ton of links (New Listener Resource Guide)
A forum thread with answers to many questions (Listener FAQ Thread)
which chat area would be best to talk about complex post traumatic stress disorder?
How am I supposed to change my availability timings? Something went wrong with my internet and I don't know to what time it has been set.
