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Access denied

User Profile: yssah29
yssah29 November 13th, 2023

On my member's account, I clicked a link on my path about connecting with a listener but when I did that it said this: Access denied. What's up with that?

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User Profile: Sunisshiningandsoareyou
Sunisshiningandsoareyou November 13th, 2023

@yssah29

Hiya, it is possible the link is either outdated or not available anymore. 

If you'd like to connect with listeners you can select the "connect now" button, or browse for one here: https://www.7cups.com/BrowseListeners/.

3 replies
User Profile: yssah29
yssah29 OP November 15th, 2023

@Sunisshiningandsoareyou

Thanks for replying. I am not trying to connect. It's just a step in my path and it will stay there forever until I click it. I can change it but it always defaults to that.

2 replies
User Profile: Sunisshiningandsoareyou
Sunisshiningandsoareyou November 15th, 2023

@yssah29

Yes, it's one of those recurring steps in the path. You can try exploring different topic based paths too, if you like, here: https://www.7cups.com/path/modifier/

1 reply
User Profile: yssah29
yssah29 OP November 15th, 2023

@Sunisshiningandsoareyou thank you!!!

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User Profile: zufallszahlen
zufallszahlen January 22nd, 2024

@yssah29 Had the same thing happen to me almost a year ago, tried contacting support but never got it resolved, one of the reasons I stopped coming here. Just got it again today after clinking a link in a new alert.

Do you want to find ongoing support from a listener?
You're invited to join the 7 Cups sponsor program, where you can get connected to a listener in a longer term supportive relationship. Click here to learn more.

Page it takes me to just says:

Access Denied

You do not have access to the requested resource.
User Profile: YueLeblanc01
YueLeblanc01 September 7th, 2024

@Sunisshiningandsoareyou I am sorry for chiming in after some time has passed since this thread was posted, I was just wondering if anyone else is having issues accessing their Homepage / Dashboard from the website on PC? 

Whenever I attempt to click on the little cup icon on the top left corner, I get a "HTTP ERROR 500" and was wondering if there was a way to fix or report that to support? Thank you kindly in advance! 

1 reply
User Profile: Sunisshiningandsoareyou
Sunisshiningandsoareyou September 8th, 2024

@YueLeblanc01

Oh no need to apologize, Yue.

I see some others mentioning similar here: https://www.7cups.com/forum/siteupdates/General_2444/Mainhomepagenotdisplayingdashboardinaccessible_336271/ are you experiencing the same issue?

I'm currently using the mobile browser, which is looking okay. 

You can always report such issues here- https://help.7cups.com/hc/en-us/requests/new/ 



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