How do you deal with the aftermath of angry customer at work?
I was screamed at by a Karen for almost 30 minutes today. It was obvious she came in looking for a fight, and something free, and I happened to be in her warpath, but the aftermath of these interactions always weighs really heavy on me for a long time. I know she was in the wrong and I am not at fault but I just can't get it out of my head.
@sadgingersnap
I am right here with you. I was formerly in customer service for many years and have been in very similar situations as this. Customers like this tend to elevate our blood pressure - they may make our heart race, they may make it harder to breathe regularly, we may feel unsettled and even stirred up inside because it's triggering to our survival reflexes (fight/flight/freeze). It can be especially frustrating when you recognize the situation for what it is, know it isn't personal, get through it professionally and still wonder - why is my mind and body still spiraling over this? It's over so... why do I still feel this way and how do I make it stop?
There have been many studies on the fight/flight/freeze mechanism within ourselves and wildlife as there are so many questions about it. But without getting off track, I say all this to mention- how you feel is completely natural and even though it's unnerving to experience, it's understandable and it's okay.
After encounters like this, some (including myself) may find it helpful to take a minute to yourself - to go outside, or to excuse yourself to the restroom, and use coping skills that allow you to return back to your center. Some like to feel water from the sink wash over their hands, or even touch water to their face. Some like to take deeeeep belly breaths or other types of meditative breathing styles. What's important is- helping yourself return to a cool calm center. What are some things you like to do to self-soothe or find comfort?
& If taking a minute to yourself isn't available to you, what are some other options available to you to help you feel more comfortable and safe while you're at work?
@sadgingersnap
It is a deal with the territory in many positions .....
what are your works position on encounters?
I think when ever we are in position of disagreement even when we are in the right it elevates are defenses and many replay what could have gone better or wish i had said this etc in their head .....
it is hard to do but learning to let go is a must.........I find not keeping it alive is best .... by that i mean i do not go tell everyone i can about it and keep the level of defensive high.
