Introducing Group Support Mentor: Role & Application

Hello everyone, 

I hope you’re all doing well. Thank you for your compassionate presence and support for each other in the Group chats. 

I am excited to introduce the Group Support Mentor (GSM) role. 

The key goals of GSM introduction:

• A unified and simple structure of mentor roles in the Group Support Leadership hierarchy. 
• Merged the Support Room Mentor/ Support Team Leader and Group Support Quality Mentor into one for better understanding.
• Offers more opportunities to explore through key tracks. 
• Better alignment with the shared goals of the group chats. 

Description of the role:

This role would involve mentoring and guidance in specific areas to support room supporters and chatroom moderators, and to ensure overall quality and support in the group chats. Under this role, we are offering two key tracks: 

[AVAILABLE] Track I): Building & leading the support teams. It focuses on being involved in one specific community of your choice and overseeing the group discussions and team building. 

[NOT AVAILABLE CURRENTLY] Track II) Help and support the Quality aspects of the Group Chats. It focuses on supporting all group chat leaders regardless of the community they are part of. It has further categories: 

• Buddying new Room Supporters, Mods, and other group leaders
• Leading Skills discussions to empower group chat leaders
• Community meetings & feedback
• Managing general group support resources (including scripts)
• Welcoming and recruiting new group support leaders 

Criteria to become a Group Support Mentor/ Teen Star

• At least 8+ weeks as a moderator (Community-Centered or Global)
• 10+ Positive Member Reviews
• 30+ help guides completed
• 75+ Group Chats (For Teens, it is 50+ Group Chats)

Note: All Group Support Mentors/Teen Stars will be required to complete Global Mod training within 2 weeks of receiving the badge (if not already completed).

Click here to apply! 

(Edited on March 21, 2026, by Suryansh to update availability of tracks.)