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Cheers in Group Support & An Endless Supply of Hearts

User Profile: Heather
Heather October 27th, 2014

You now receive 1 cheer for every 50 messages you sendin Group Support Chats.

50 messages also counts for 1 Group Support Chat, as shown in your Listener Profile.

We have also given every single person200 Appreciation hearts today!!!These will beconstantly replenished,so please spread the love freely and generously!heartheartheartheartheart

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User Profile: 1000ReasonsToBeHappy
1000ReasonsToBeHappy October 28th, 2014

Right Dawni, that's what I'm trying to say.

User Profile: 1000ReasonsToBeHappy
1000ReasonsToBeHappy October 28th, 2014

Ohhh and also.. what about the people that are slower typers or cannot type much because of an disorder, illness or whatever.. they would get nothing for moderating.

2 replies
User Profile: Angelline
Angelline October 28th, 2014

I am one of them Christine, a slow typer who takes time to think before I post anything in the group support room. This becomes more critical and cautious when you are dealing with many at one time because all of them are coming from different point of views, you never know how and what they perceive in what way. So yeah I don't think I can make up to 50 messages just like that.

User Profile: Apple74
Apple74 October 28th, 2014

I agree with @1000ReasonsToBeHappy. 50 messages in a group is difficult to achieve unless the listener is doing all the talk. In a group chat and even one to one chat, we should encourage the member to talk more than the listener or moderator.

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User Profile: Barush
Barush October 28th, 2014

I'm going to echo what pretty much everyone else said. If I'm moderating a group member chat that goes well, I'll try not to interrupt too much. The result of that is that I may actively be in the chat (reading the messages) for 3+ hours, but I won't even send 50 messages myself. I don't think the cheers aresuch a huge issue, tbh, but I don't think the number of group chats in our profile right now reflects the real time we spent in those chats.

User Profile: Sofia
Sofia October 28th, 2014

I also agree with@Barush,@Angelline,@1000ReasonsToBeHappy. Hereis why:

1. Moderating a group support chatroom can be demanding and drainingwork. We are not simply moderating, we are providing listening to multiple people at the same time. It is not the same as a listener chatroom, as I realized yesterday, while doing my first shift ever. 1 cheer per 50 messages is not very encouraging for the moderator, expecially since a person could get more simply by taking a request. And don't get me wrong, we are not cheer hungry; cheers are a way to reward ourselves and to be shown appreciation. It is a materilized form of what we have accomplished, so yeah, seeing them adding up feels good.

2. I was going to bring this up soon, but I think only listeners who have completed the mod form and received training/read the guide should be able to participate. Otherwise, they may observe. I have nothing against them, I simply think it would be best if the mods did the listening, and the moreinexperienced listeners learnt a little fist before diving into the chatrooms headfirst. They are not like the chatrooms we are used to, and I feel that sometimes that is forgotten. With 1 cheer per 50 messages, anyone can come in the room and treat it as a regular chatroom, but with added cheer bonus. That won't end too well.

To sum up, I consider that particular adjustment impractical and counterproductive for the time being, especially for the mods' morale. The Group Support chatrooms are a very new, very experimental project, and taking it a bit slower might help, otherwise we risk tripping over our own feet and our good intentions.

What I suggest is: The standard cheer reward (12 per hour, 20 or 30 something per 2,5 hrs, if I remember corectly) to remain as it is. Growth points for the members for every 15-20 maybe, and a short "observation" time frame for new/inexperienced listeners.

I do love the endless supply of hearts,thoughsmiley

4 replies
User Profile: Ingrid9
Ingrid9 October 28th, 2014

Sofia, I recently filled out an application to be a moderator- do you know of approximately when we typically get a response? :)

3 replies
User Profile: Sofia
Sofia October 29th, 2014

@Ingrid9 not sure dear, but it shouldn't take longer than a week or so! I love how enthusiastic you are about itlaugh

2 replies
User Profile: Ingrid9
Ingrid9 October 29th, 2014

If I don't receive a response within a week, is there someone I could ask about it? I just really want to become more involved!:)

1 reply
User Profile: Kane
Kane October 29th, 2014

I'm not sure if there's someone to ask as those who are accepted are usually just contacted whenever there is a new selection.

But, there's always committees, peer support, etc. to get involved as well! :)

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User Profile: Sarah
Sarah October 28th, 2014

I have been reading the comments in this thread and there seems to be massive contradictions. The consensus that the cheer reward is too low, but then that the reward will be used for people who just want to collect cheers? Raising this reward will just make that problem worse, surely! I have little interest in cheers, and it is not my motivation for helping out so I struggle to understand the need for reward. I can spend hours on here offering peer support and not earn a single cheer, but that doesn't make those chats less stressful or important. The minute the focus of these groups turns to what benefits the listener can get out of it, I fear they have lost their purpose.

4 replies
User Profile: Barush
Barush October 28th, 2014

My only real concern is this - will the number of group chats ever be used for anything? Levellingup? Mentor positions? Continuing to be able to be a group mod? Because if so, then I think that 50 messages = 1 group chat is even less indicative of quality than the 30 messages for one 1-1 chat. There are listeners who use the member chat the same way as the listener chat, which really doesn't indicate any discussion leading abilities, I'm afraid. My current number of group chats is 6, but I've spent way more than six hours in the member chats since they were launched. @Sarah85

1 reply
User Profile: Barush
Barush October 28th, 2014

Also, even though it's a bit off topic, I feel the need to say this. Expecting rewards and appreciation for one's hard work is not wrong. Saying that you (general you) don't need any rewards or appreciation is great, but that doesn't mean that those who do are somehow lesser people. It doesn't matter if the reward is a "thank you" or cheers, it's still okay to want to be recognized for one's good work and not be shamed for it.

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User Profile: Ingrid9
Ingrid9 October 28th, 2014

Sarah I agree so much- it shouldn't be about the reward, whether that reward be "cheers" or otherwise. If your focus is the cheers you aren't grasping the point of 7Cups.

User Profile: camelopardalisinblue
camelopardalisinblue October 28th, 2014

I don't think it's so much about benefit exactly... but I mean, cheers are important if you want to "level up". It's not necessarily my motivation for helping out, getting cheers, but it can work as a demotivator when I see that I need x amount of cheers to do what I really want to do (quality mentor), and supporting the group chatrooms right now will actually be a detriment to that goal, because it doesn't give me a fair chance to gain the cheers I need to achieve that.

I agree that simply increasing the number of cheers for being active in the chatrooms isn't a good solution. I think, though, that it would be helpful to offer incentive to moderators (who, just like in individual chats, should be monitored and verified as helpful & acting appropriately) as a thank you for the time and effort.

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User Profile: Angelline
Angelline October 28th, 2014

I agree Sarah this is now becoming contradicting, If there has been no cheers & badges, we wouldn't care about them. But since we were treated with cheers and badges as a 'reward'. This might not be a fact for consideration for some but people still care about this and they want it badly. I have always been one of those who didn't care about cheers and badges but at the end of the day we want to feel rewarded and appreciated if this only is a way of rewarding /appreciating us.

Nobody forgets the purpose why they are here, If they are happy and been appreciated for everything they are doing here. Why do we still do shout-outs and stay connected with it, because deep down inside we all wants to be appreciated in every possible way. I take cheers in one way of getting appreciation :)

This was just my opinion and many of you can disagree to it and that's alright :)

User Profile: Ingrid9
Ingrid9 October 28th, 2014

This is a great idea. I'm liking the group chat options. :)

User Profile: 1000ReasonsToBeHappy
1000ReasonsToBeHappy October 28th, 2014

Oh, yes, appreciation is a good word for this!

& I agree, I spent literally 4 hours this morning in the group chats, almost leading them myself (Jo joined in between, thankies for that <3) and I have 16 group chats now, only because I was typing a lot.

Overall, I probably spent about.. 20hours in the group chats or maybe even 25? Which is a lot of time since it's a lot going on these days.

Either way, main thing of this post: I agree, appreciation is what pushes you forward and what makes you feel warm in your heart and that is the warmth you can give to your members.

User Profile: DeadlyAlone
DeadlyAlone October 28th, 2014

It would have been good if the 'Group Chat' was in the teen side too :)

User Profile: 1000ReasonsToBeHappy
1000ReasonsToBeHappy October 29th, 2014

Yesterday for example, I was moderating the chat for 5 hours, three along with Josephine, and I literally got 11 cheers for all that work, which adds to the point I made earlier that it's way too low. Since we already have a cheer system.