Group Mod Review Info & Coaching System

UPDATED - 6/23/15

As many of you know, we have a Moderator Review form. This is a place for guests, members or fellow mods to leave feedback for you.

This system has been updated to give more focus to coaching and support for moderators. Reviews will be separated into five different categories (similar to the way listener reviews are managed). These will be as follows:

Unconstructive
♦ Feedback is not useful or constructive. E.g. I dont like this mod. with no additional info, or comments regarding other situations in a chatroom.

Positive
♦ Feedback celebrating your moderating abilities! Feedback in this category will be shared publically in the forum.

Yellow
♦ Not showing empathy
♦ Unprofessional (e.g. engaging in drama/conflict, inappropriate jokes, favouritism towards certain members)
♦ Gave advice

Orange
♦ Abusive language
​ ♦ Sharing personal problems
♦ Imposing religious beliefs
♦ Engaging in public conflict with a fellow moderator or listener
♦ Not handling a suicidal member in correct manner
♦ Engaging in inappropriate behaviour from your member account

Red
♦ Bullying or harassment
♦ Sexual talk
♦ Over-muting/warning

If you receive a review, you will receive a PM from a Mod Leader or community manager stating what you need to improve on specifically. Our goal is to help you get better, always. We believe you are able to be successful in this role and are ready to help you get there in any way we can.

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For certain behaviours, we may ask that you take a two week break from your role as a moderator and work with a Group Quality Mentor for coaching to help further your skills and give you more exposure to the chat room. You will be speaking regularly to your coaching Mentor during this period and will be expected to work together based on your specific coaching needs. We invite you to use this time to reflect on how you can improve when you return to your role. You may also use this as an opportunity to earn the Feedback badge. In more serious cases, your moderator privileges may be permanently removed. This will be as follows:

-------> Note: Sometimes a moderator may receive several reviews from different users about a single incident. In these situations, the multiple reviews are counted as ONE review.

2 weeks of coaching with a Group Quality Mentor

​➡ 2 Yellow Reviews
OR
➡ 1 Orange Review

2 week break from moderating & coaching with a Group Quality Mentor (+ 1 listener behaviour point)

​➡ 4 Yellow Reviews
OR
➡ 2 Orange Reviews
OR
➡ 1 Red Review

Permanent / 3 Month Badge Removal (+2 listener behaviour points)

➡ Failure to improve after coaching
OR
➡ Abuse of moderator privileges

Note: You may reapply to be a Group Mod after 3 months without behaviour reports.

We want you to feel comfortable with moderation and the related guidelines. If you have any doubts or concerns and feel you would benefit from coaching, you can reach out directly to a Group Quality Mentor. We have an awesome group of Group Quality Mentors who would be happy to work with you! Find them here.

We do understand that reviews are not always accurate and will work with you to find the best path for your situation. The above protocol will be used as a baseline for most cases. Dont forget, you can use the Group Mod Log to let us know any time youre in a situation youre worried about.