New Criteria Updates: Group Chats Easier To Access Now!

Hello everyone,

As you all know in Nov 2019, we introduced certain criteria to access group chatrooms. We badge-locked group chatrooms due to safety reasons and to ensure a supportive and friendly environment for the community members.

Over two years, group chats went through a lot of changes and improvements. We are grateful to all the members, listeners, and group support leaders who helped to maintain and sustain the safety and support levels and went above and beyond to increase them. Thank you to everyone.

I am excited to share that accessing rooms will be easier than ever now. We are making changes to the criteria to access rooms. We are keeping certain criteria to ensure to keep our rooms safe but it is lowered compared to earlier criteria. The new criteria to access member group chatrooms are as follows:

Only for Member Group Chats

• For Members: (Both Adults and Teens)

• • Tier 0 (Accessible by everyone)
    • Rooms: Sharing Circle, Free Hugs, ASilentObserver Office, Support Session, Special Events
  • Tier 1 = Basic Chatrooms
    • Rooms: Support Room 24/7, General Support, Member Community Room
    • Badges will be required: Either Chief Chat OR First Post OR Complete 10 path steps
      • Chief Chat: for completing the first conversation 1-1
      • First Post: for creating the first Forum Post
      • Complete 10 path steps
  • Tier 2 = Topic Chatrooms
    • All Topic Rooms (Anxiety, Depression, Trauma, LGBTQ+, Disability, Relationship, etc)
    • Badges will be required: Either Chief Chat or First Post + Compassion Hero badge.
      • Chief Chat: for completing the first conversation 1-1
      • First Post: for creating the first Forum Post
      • Compassion Hero: for members who have successfully completed the group support compassion course https://docs.google.com/forms/d/e/1FAIpQLScMEXP6lopKu4ZJAtmctmwk0vq9Fp7T892gWJteqmQoIJa_Dg/viewform

For Listeners in the Member Group Chat (Both Adults and Teens)

• Tier 1 = Basic Chatrooms
  • Sharing Circle, Support Room 24/7, General Support, Member Community Room
  • Badges Required: Refresher and Community 101
    • Refresher: for updating active listening skills with a practice mock chat. https://www.7cups.com/listener/mockchat/
    • Community 101: for learning about the 7 Cups community best practices & skills. https://www.7cups.com/listener-community-guide/
• Tier 2 = Topic Chatrooms
  • Topic Rooms like Anxiety, Depression, Relationship, LGBTQ+, Disability, etc
  • Badges Required: Refresher, Community 101, First Chat, and Listener Oath
    • Listener Oath: for taking the 7 Cups of Tea Listener Oath. https://www.7cups.com/forum/ListenerLearningJourney_149/ChatSupportResources_61/ListenerOath_117/1/
    • First Chat: for making it to one chat with a member
    • Community 101: for learning about the 7 Cups community best practices & skills. https://www.7cups.com/listener-community-guide/
    • Refresher: for updating active listening skills with a practice mock chat. https://www.7cups.com/listener/mockchat/

The changes are work-in-progress and will go live soon. I will let you know once the changes are rolled out. With all these changes, we are looking forward to providing better support and making group chatrooms accessible to everyone.

PS: All texts in blue color are hyperlinked and clickable!