Course 3, Discussion 2: Accepting and Providing Feedback
If you prefer a video/audio explanation, please watch this video.
Some reasons why accepting feedback is important:
It helps us improve our craft/skills/ourselves
We become aware of our own short comings.
We can learn how others may perceive us.
Reasons why it can be challenging to hear constructive feedback:
We might associate it with who we are as a whole.
We may think the person giving it has lost respect for us.
It can hurt our ego.
The choice is yours! Are you willing to deal with discomfort for your greater good? If so then constructive feedback is an essential tool you must utilize.
Now let's see how to give feedback!
If you prefer a video/audio explanation, please watch this video.
Steps to give useful feedback:
Sandwich it between genuine positive feedback.
Don’t do it too often. Remember a person can only accept so much constructive feedback before it drains them. Use it sparingly.
Ask yourself what you are communicating is beneficial to the person or your own personal preference. Only provide feedback if it will help the person.
Let's practice giving constructive feedback.
This is the situation.
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
✒️ Please reply to at least 1 of your peers in this thread with encouraging or supportive words!
❗After fulfilling the requirements of this post, please check out the next post here!
🔉This post is brought to you by the Leadership Development Program, find information on it here tinyurl.com/AcademyLDP
Dear CoffeePerson198, I'm so glad you're with us on the team and you're doing a good job. It's fun to see how you invest in your work, are punctual and respond quickly. Note that three weeks ago you received a task and it still hasn't been completed. We as a team need to be in sync and keep up to date with what's going on with you. I'd love to hear why you didn't do the task, and is there anything I can do to make it easier for you? Keep up the great work, your care and empathy is well felt
@LightsFromDark
Friendly and on point! Nicely written light !!🕯️
@FrenchToast
Hi CoffeePerson198,
I want to acknowledge your excellent punctuality and responsiveness, which are truly appreciated by the team. Your caring and empathetic approach has also made a positive impact.
However, I noticed a task assigned to you hasn't been completed for three weeks, and we haven't heard why. Let's chat about it so we can get things back on track because your input is highly valued by the team.
Cheers !!
@warmheartedCamp3360
awesome pawesome response, mitty buddy! 🧁
@warmheartedCamp3360
Very well written.. helped me a lot.
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
My response:
Hello there @CoffeePerson198! I really hope you’re well 💛 I wanted to thank you for all you’ve done for this community. I am truly grateful for your caring and empathetic nature and I hope you know that! 💛
I’ve noticed, however, that a certain task you’ve been assigned hasn’t been completed yet. I was wondering if you need any help completing it 💛 Please do let me know if you’re having any difficulties with this task, or if there are any concerns you may have. I want you to know that I’m always here for you 💛 so if you need help, please feel free to reach out to me.
Again, thank you so much for being *you*! 💛 We are so happy to have your caring, empathetic self on this team. I am looking forward to hearing from you soonsies! :3
~Ni
@FrenchToast
@FrenchToast
My repsonse:-
Hey Coffee , I hope you're doing well.
First of all i would like to thank you a lot for your work here on 7 cups , the energy you bring here is impeccable and precious. I'm here to know if you have any issues with the assignment that you were given and if there are any don't refrain from asking .. I would love to help you with that.. We are delighted to have you here.
@LOOPHOLE
Hi, Loop. Good job, you are creative and direct on your words of choices.
@FrenchToast
Hello, Coffee. Can we discuss something for 5 minutes?
Coffee, I would be very grateful if you were timely, and could respond in less than 24 hours. However, in the last 3 weeks you have not completed the assigned tasks. You can communicate with me if you have difficulty with the task so that together we can solve it. Compliance with assignment deadlines is important because in team work, one task and another must be completed on time before the team can continue. You have quality that you care about others and are empathetic. I know you can improve on this.
@bestBraveheart57
@FrenchToast
Hello, Coffee. Can we discuss something for 5 minutes?
Coffee, I am very proud on your job performance that you were punctual, and could respond in less than 24 hours. However, in the last 3 weeks you have not completed the assigned tasks. You can communicate with me if you have difficulty with the task so that together we can solve it. Compliance with assignment deadlines is important because in team work, one task and another must be completed on time before the team can continue. I know you can improve on this issue. I noticed you have qualities that you care about others and are empathetic and we need someone like you.
@bestBraveheart57
Amazing!!! Keep going!!❤️
@FrenchToast
This is the situation.
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Heyy coffeeperson198 , i hope you are doing fine!! You have been an amazing addition to our community with the empathetic nature & your super amazing response time of less than 24 hrs. It has come under my notice that u haven't completed your task which has been assigned for 3 weeks. Is there any issues? Please feel free to communicate with me. Being open & communicative makes it easier for the community to work! Looking forward to a response from you!
@Grace3012 That is a very kind way to give feedback. Well done!
@FrenchToast
Hey Coffee!... Punctuality is an important trait to have and I am glad to have witnessed your prompt responses: You possess this awesome trait. Your communication could use improvement. You have not completed task S for 3 weeks and are yet to communicate with me what challenge you are facing. It is important that we communicate our challenges with team leaders so that a solution can be found as soon as possible. You are quite the empathetic person. It warms my heart to see how much you care about others...
@FrenchToast
Hello, CoffeePerson198, hope you are doing well! Your efforts on here are valuable, and I'm really happy that you have taken the time to make contributions around here. Recently I've taken notice that you are still working on your task, so if you'd like any help please message me so we can discuss further steps you can take to ensure completion. Thank you for your time on here and I'd be more than happy to lend a hand so that we can work through this together.
@8grim8
This is an well-structed, empathetic constructive feedback! It is amazing that you can understand the person's circumstances and strive to encourage them despite their obstacles. Keep up the amazing work! 😁💪🏻
~ Xaverie
@FrenchToast
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hello CoffeePerson198! I just thought I'd check in on you and see if you are doing okay. I'd like you to know that I really love your dedication and commitment in caring and supporting others - listeners and members alike - on this platform. I've noticed that some of your assigned tasks haven't been completed in 3 weeks and I wanted you to know that if you're having difficulty with it or you need a self care break, please just let me know and it can be arranged. You are a valued listener, and we care about you. You often put everyone else first, so if you're needing to take a self-care break, please do. You're important too. I hope you know that you make a difference and we are really grateful to have you. Take care of yourself!
@Shannon1996 that was a good feedback
@FrenchToast
@FrenchToast
coffeeperson198: thank you so much for always being on time and for your quick response time! If I may give you a bit of feedback about completing your tasks on time though. It’s okay if you can’t complete them, but if you wouldn’t mind, please just let me know when they will be late. I also really admire and value your empathy and how much you care for people. Thank you for everything you bring to 7 cups.
