Course 3, Discussion 2: Accepting and Providing Feedback
If you prefer a video/audio explanation, please watch this video.
Some reasons why accepting feedback is important:
It helps us improve our craft/skills/ourselves
We become aware of our own short comings.
We can learn how others may perceive us.
Reasons why it can be challenging to hear constructive feedback:
We might associate it with who we are as a whole.
We may think the person giving it has lost respect for us.
It can hurt our ego.
The choice is yours! Are you willing to deal with discomfort for your greater good? If so then constructive feedback is an essential tool you must utilize.
Now let's see how to give feedback!
If you prefer a video/audio explanation, please watch this video.
Steps to give useful feedback:
Sandwich it between genuine positive feedback.
Don’t do it too often. Remember a person can only accept so much constructive feedback before it drains them. Use it sparingly.
Ask yourself what you are communicating is beneficial to the person or your own personal preference. Only provide feedback if it will help the person.
Let's practice giving constructive feedback.
This is the situation.
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
✒️ Please reply to at least 1 of your peers in this thread with encouraging or supportive words!
❗After fulfilling the requirements of this post, please check out the next post here!
🔉This post is brought to you by the Leadership Development Program, find information on it here tinyurl.com/AcademyLDP
@FrenchToast
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise
Hi Coffee. This a quick message to catch up and ask how things are going. We know you as reliable and punctual and admire the fact that your response rate I under 24 hours. However, it seems that you have not completed the assigned task given to you and it has been over three weeks. I have not received any communication from you regarding this and so I hope to reach out to offer any support if you are having problems and to find out the reason for this delay. You are a caring and emphathetic member of our team who we truly respect and value so we hope this can be resolved as soon as possible.
Hi, @quietlistener2023
What an effective answer! You're doing great. 🌟
@SilverSeastar
Thank you so much. I hope you are doing well as well
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hello, CoffeePerson198, how have you been? I wanted to take a moment to acknowledge the effort you’ve put into your work recently. First of all, I commend your punctuality. Your consistent timely responses significantly contribute to our team’s efficiency. Additionally, your empathy and genuine care for others are valuable for a supportive and collaborative work environment.
While I appreciate these qualities, I’ve also noticed in these three weeks, the task assigned to you has not been completed within the expected timeframe, and I have not received updates of its progress. Effective communication is important for our team’s success. I believe that by leveraging your empathetic nature, we can work together to address any challenges you may be facing, to ensure we can support you appropriately and keep our project on track.
I understand sometimes unforeseen circumstances can arise, and I'm here to assist you in any way I can. Please take a moment to update me on the status of the task and any difficulties you're encountering. Your openness and willingness to communicate will allow us to find solutions together and adjust our plans as needed. Thank you for embodying these positive traits and for your continued dedication to our team's success!
@SilverSeastar fabulous response! You're killing it!❤️
Hi there, I hope you're doing well. I just wanted to reach out and express my gratitude for your unwavering dedication to the community. Your compassion and empathy are truly admirable. I noticed that I haven't heard back from you regarding your current task, and I just wanted to check in and see if everything is okay. Do you need any support or assistance with what you're working on? Please respond as soon as you can, I am here for you and appreciate all that you do. Thank you.
@serenePeace3726
-Serene, I love the sandwich response you gave, positive, constructive feedback, then positive. I enjoyed reading that as a leader you are always there for them and you gave such positive feedback and a very gentle constructive feedback, ensuring that you are open to helping them complete tasks.
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hi Coffee! Thank you for always caring and checking up on others, not just within our team, but all around you. I was reaching out because I noticed how the task you have been assigned has not been completed within a reasonable amount of time. I understand if you are busy, so please let me know if there is any way that I can help you complete this. Your empathy is appreciated and I hope to hear from you soon!
@FrenchToast As a leader, Trades Coffee exhibits several positive traits, including punctuality, timely response, and genuine care for individuals. However, there are areas of improvement identified, such as not completing assigned tasks for three weeks, not communicating reasons for the delay, and failing to establish open lines of communication with the leader. Dear Coffee,
@FrenchToast
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hello CoffeePerson198, I hope you are having a wonderful day! I wanted to appreciate you in saying how motivating and inspiring you have been with responding to others so quickly, and feedback I am hearing is that you are quite empathetic, you actively listen, you genuinely care about your members and people and that is a very important mindset to have when listening and helping others. I've noticed that for the last few weeks you haven't turned in your completed tasks and was checking in on you to see if the pacing is going ok, if you needed any help in a timeline or guides for completing those tasks, or in general if theres anything I can help you with to complete those tasks. I am always open for communication and here for you so please never hesitate to reach out! You are an asset to our community and we know how hard you've been working with members to ensure a safe and positive environment. You are caring, empathetic and want the best for others, so again please don't hesitate to reach out to me for any of your needs, I'd be glad to help.
@WishUponAStar968 Well structured 😊💜
Hey Coffee! I hope you are having a good day.
You are very much valuable to our team since you are a very punctual and empathetic person. These qualities are very much helpful and essential in our journey.
I would like to draw your attention to a task that has been pending for three weeks. I hope everything is fine. If you are finding any confusions or barriers regarding the completion of the task, feel free to reach out. Let me know if you need any assistance and support in this matter.
Your contributions are highly pertinent and foremost for our growth. I'm glad that you are here. Take care.
@ChromaticFinss
Very clear and to the point!
@FrenchToast@FrenchToast
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hey! I wanted to thank you for your great work and your immediate responds to anyone reaching you. I also wanted to bring to your attention that some of your tasks are are not completed and you didn't reach out for help. So I wanted to know if everything is going alright. Thanks for your dedication for the program. Keep inspiring people.
@wonderousLove3994
I love how short and simply you have communicated that given example situation !
@FrenchToast
Hi Coffee,
I am so thankful that you are on our team. You, re empathy and compassion for others is wonderful. I really appreciate all that you do at 7 Cups. I'd like to mention the task you were given about three weeks ago which has no been completed. I was wondering if there is something I don't know about that would explain why this task remains incompleted since you are always so punctual. I would appreciate hearing from you regarding this unfinished task. I appreciate everything you do for others at 7 Cups. I look forward to hearing from you.
@4Jasmine
Frustrated by missing a couple of type-o's. I need to triple check my writing/ typing, knowing that my dyslexic issues sometimes cause me to miss writing/typing issues. I'll try harder to catch more of my mistakes and type-o's.
@FrenchToast
Username: CoffeePerson198
Positive traits: is punctual, responds in under 24 hours, cares about people and is empathetic.
Areas of improvement: Is not completing assigned task for 3 weeks, not communicating with you (the leader) why the task is not being completed.
✒️ You are a leader of the team and have been tasked with giving constructive feedback. Please draft a message of no less than two sentences using the sandwich method (praise + constructive feedback + praise).
Hey CoffeePerson198, I hope you are you are ok. You are doing a great job by caring for a lot of people and being empathetic to people, Its truly amazing how quick your response times are. I observed that you are not assigned the task of 3 weeks and I wanna know if you're ok?? Please tell me if there's anything you need from me or from anyone in the community but If you could just let me know that would be great, and don't forget to take care of yourself.