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August 30th, 2019

I am not sure this is the right place to post this, but I couldn't think of anywhere else.

I was wondering if the possibilty for members to choose their online/offline status has ever be discussed. I sometimes receive messages from listeners who wants help, even if I am a member. And I know this has happened and happens to other members as well, especially when you are quite active in forums and have leadership roles. I am glad to do what I can, but sometimes it feels overwhelming. I do explain when I am busy or simply not in the right place to offer help, but I guess the online status with the green light confuses listeners and they often take it personally. I know it is their problem and not mine, yet I feel that the possibily of choosing the status would help a lot...

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User Profile: RarelyCharlie
RarelyCharlie August 30th, 2019

@admaiorasemper I agree with you. The reality is that the distinction between members and listeners has turned out to be more blurred than in the original concept of 7 Cups, and the software product now fails to reflect reality.

Being able to set your status the way listeners can is one thing that would help. (Listener status could also be improved, I think, because we now know a lot more about how listeners like to organize their time.)

But I have come to think that the software product's lack of responsiveness to the community reflects a deep rooted problem in 7 Cups that goes back a very long way, was identified very early on, but was never fully addressed. I am not confident that this will be easy to change.

I think there is, or was, a suggestion box form where you can submit ideas like this, but I don't know where, and I don't know whether it actually works now. @7CupsCommunity will know Winking

Charlie

6 replies
August 30th, 2019

@RarelyCharlie

Thank you for that tag Charlie! :) I will also try to find that suggestions box form you mentioned

User Profile: 7CupsCommunity
7CupsCommunity August 30th, 2019

@RarelyCharlie

The suggestion boxes can be found here. However, I have also logged the feedback. Thank you for the tag!

2 replies
User Profile: 7CupsCommunity
7CupsCommunity August 30th, 2019

cc @admaiorasemper

1 reply
August 30th, 2019

@7CupsCommunity

Thank you!

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User Profile: mooboxer
mooboxer September 16th, 2019

I I

5 replies
User Profile: mooboxer
mooboxer September 16th, 2019

Also at one point I could switch between my accounts but now I cant as I had to change my profile name in listener account and had to go through browser @mooboxer

1 reply
User Profile: RarelyCharlie
RarelyCharlie September 17th, 2019

@mooboxer Oh, in the app? I cannot use the app at all, so I always use a browser.

Charlie

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User Profile: RarelyCharlie
RarelyCharlie September 17th, 2019

@mooboxer 16 is a lot Open mouth

If someone I don't know messages me while my status is set to busy or offline, I reply as soon as I can, but that might be a day or two later. I've never had 16, but if I did have 16 I think I'd reply to a few of them each day until the queue is clear. I'd say it would also be OK to ignore them for a while and see if they send another message, then hide them if they don't.

If someone messages me while I'm online, I always reply within a couple of minutes if at all possible. But I only set my status to online when I really am available to chat. Normally I keep my status set to busy or offline.

If someone I've chatted to before (or replied to in a forum) messages me, I try to reply pretty quickly if I can, no matter how I've set my status. For example, as I'm typing this my status is set to offline, but if any member I chat to regularly messages me, or if any listener at all messages me, I'd probably stop typing this in the forum and reply immediately in another tab.

Charlie

2 replies
User Profile: mooboxer
mooboxer September 17th, 2019

Thanks I feel in a bit of a muddle and I

1 reply
User Profile: RarelyCharlie
RarelyCharlie September 17th, 2019

@mooboxer Oh, I'm sorry to hear that you feel in a bit of a muddle. Yes, taking a self-care break is a good idea when that happens. Also, chatting with a mentor can be very helpful.

Feel free to message me, if you like (although I have no official role).

Charlie

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User Profile: MidnightRaven999
MidnightRaven999 August 30th, 2019

@admaiorasemper since you are a member, you dont need to respond to listeners who message you if you are on that account. You can ignore them if you arent able to handle talking to them. Also, listeners shouldnt be reaching out to you for personal support; if they are please leave them an honest review saying theyve done so, as they shouldnt be doing this from their listeners account.

2 replies
August 30th, 2019

@MidnightRaven999

Thank you for the value in this post! This is most helpful!

August 30th, 2019

@MidnightRaven999

I know I can ignore them and I know they shouldn't reach out to me. But when I see someone struggling... sorry, I can't simply ignore them. I don't think this is 7cups purpose. Of course if I feel I am not able to handle them, I put my own wellbeing first.

I still think us members should have the right to choose our status.

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