Need Help Contacting Tech Support
Hello,
I made a mistake this morning and blocked a listener from chat. Apparently I did not realize that this also deactivates their account which is not what I wanted at all. I need this reversed. Please put me in touch with someone who can help me.
Thanks!
@redLake5837
Please email support@7cups.com and let them know who to unblock and they will take care of that for you.
@RocketsMom
Thank you Rockets!
blocking a listener does not deactivate their acct but it does prevent you from chatting with them or vice versa. As @rocketsmom suggested, you need to get support to reverse it for you.
We do plan to add the ability to unbock manually when we get a chance to deal with it!
@KrinkTheMellowUnicorn
Thanks Krink,
I already contacted support and they said they were on it. I'm a software engineer myself so I know how these thing can go. Thanks for getting back to me :)
@redLake5837 - thanks for the patience and understanding!
@redLake5837 - oh, one more FYI is that on the Community menu there's a link called Support & Feedback (I think) that includes a FAQ as well as a form at the bottom for submitting support tickets (for future reference).
(The direct email works too but may not always get classified correctly up front.)
@KrinkTheMellowUnicorn
Got it. I did that too. I have that my listener is showing back up now in my chat discussion she still appears to be not showing up as a profile. I know you guys are probably still at it.
Thanks again!
@KrinkTheMellowUnicorn Thank you, thank you, thank you! I know from experience I am going to misclick that button at some point, so making sure I can reverse it is going to be a good thing.
i need to talk to a member whom i used to talk to by my listener account that i accidentially lost.plz help it's important.
@placidBanana6127 - did you ever get this sorted out?
Hi for some reason I cannot get onto my alerts and it comes up with the loading sign. Help?
@Tryingtobenormalgirl12 - can you tell me more about what's happening?
@KrinkTheMellowUnicorn yeah sure. I have the app and everything else works fine, as well as my notifications and feed. Every time I click on alerts it comes up with a loading sign which I can only get off by going on a community thread or closing the app. I have about 5 alerts at the moment but the numbers have changed. Any suggestions?
@Tryingtobenormalgirl12 - this is puzzling. would you mind PMing me so we can try to troubleshoot the problem?
@KrinkTheMellowUnicorn just done!
@Tryingtobenormalgirl12 - i have an idea about what might be going on...
@KrinkTheMellowUnicorn what do you think?
@Tryingtobenormalgirl12 - It might have to do with alerts for subcommunity featured threads that the app does not know howto handle?
Or it could be a weird character causing an error when alerts try to load.
Can you see your alerts OK on the website?
@KrinkTheMellowUnicorn I don't know I never go onto the website. I'll try it out and see
@Tryingtobenormalgirl12 - thanks! It will help us figure out which alert is throwing your app off!